Business Operation Manager

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Assist in achieving operational excellence in Urgent Care and Employer Services by acting as a strategic ally to operational leadership within the designated area.

• Perform operational site evaluations, assessments, and audits at various urgent care and employer services facilities.

• Track and report on staffing, financial performance, patient flow, and service delivery metrics.

• Analyze key performance indicators (KPIs) to uncover trends, identify gaps, and highlight opportunities for improvement.

• Collaborate with site leaders to execute best practices, standardized workflows, and operational enhancements.

• Provide consultation to site leadership regarding performance, financial oversight, and patient experience.

• Review profit and loss statements and assist in developing action plans aimed at enhancing performance.

• Offer coaching, training, and operational support to clinic managers and staff members.

• Aid in the opening of new sites and enhancements to facilities, including operational planning and readiness assessments.

• Ensure the successful implementation of system initiatives, programs, policies, and technology updates.

• Cultivate and sustain relationships with internal stakeholders, clinic teams, and employer clients.

⛳️ Requirements

• A Bachelor’s Degree in Business Administration, Healthcare Management, or a related field (mandatory).

• A minimum of 3 years of experience in healthcare operations, business operations, or multi-site support (mandatory).

• Experience in urgent care, medical office operations, or occupational health services (preferred).

• Training in operational analytics tools, reporting systems, or methodologies for healthcare performance improvement (preferred).

• Licensing/Certification: None required.

🏝️ Benefits

• Competitive salary.

• Incentives.

• Referral bonuses.

• 403(b) plan with employer contributions (when eligible).

• Medical, dental, vision, and prescription coverage.

• HSA/FSA options available.

• Life insurance.

• Access to mental health resources and discounts.

• Paid time off.

• Parental and FMLA leave.

• Short- and long-term disability coverage.

• Backup care for children and elders.

• Tuition assistance programs.

• Support for professional development and continuing education.