Business & Fulfillment Operations Program Coordinator

This is a fully remote position, open to applicants in Washington.

📋 Description

• Oversee departmental projects, service delivery tasks, and operational initiatives within Business & Fulfillment Operations.

• Monitor project timelines, milestones, action items, and status updates while providing support to leaders and project managers.

• Assist with customer onboarding, service activations, order processing, and initiatives aimed at enhancing customer experience.

• Offer additional support for order inquiries, quotes, service requests, and customer communications.

• Manage project documentation, records, repositories, and operational files using Box and other business systems.

• Facilitate workflow administration and coordination tasks within Monday.com.

• Provide administrative and operational support activities within Camvio, COS Systems, and related OSS/BSS platforms pertaining to NoaNet Community Broadband.

• Aid in operational processes and reporting activities related to NetSuite and other business systems.

• Generate operational, customer, project, and performance reports for review by leadership.

• Assist in KPI tracking, dashboard upkeep, and business performance reporting.

• Organize recurring meetings, agendas, communications, and other administrative tasks.

• Identify areas for improving workflows, documentation practices, reporting processes, and customer experience.

⛳️ Requirements

• Bachelor's degree in Business, Telecommunications, Project Management, Communications, Marketing, or a related field; equivalent experience may be considered.

• Two to five years of experience in telecommunications, operations, project coordination, customer support, or similar fields.

• Excellent organizational, communication, and customer service skills.

• Familiarity with Monday.com, Box, Camvio, COS Systems, NetSuite, and Microsoft 365 is preferred.

• Capability to manage multiple projects and priorities in a dynamic environment.

• Willingness to travel as required.

• Must be able to lift and carry items weighing 20+ pounds.

• Required to maintain a valid driver's license, proof of insurance, and a satisfactory driving record.

• Competence in working effectively in a remote and collaborative setting.

🏝️ Benefits

• Defined Benefit Retirement Plan through the WA State Department of Retirement Systems.

• 457b Optional Supplement Plan.

• Medical, Dental, and Vision insurance.

• Accidental Death and Long Term Disability Plan.

• Combined Paid Leave.

• 11 Paid Holidays.