Business Enablement Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead a team of business and systems analysts dedicated to supporting enterprise-wide corporate projects and strategic initiatives.

• Provide strategic oversight and management within a complex service environment to ensure essential services and systems align with Customer Service and Sales business requirements.

• Supervise business analysts to guarantee that enterprise project outputs adhere to high-quality standards.

• Allocate personnel based on business priorities and staff skills/development needs.

• Assist in project issue resolution efforts, including the analysis of critical project challenges.

• Promote the standardization of platforms across sales, marketing, and customer service processes.

• Manage internal resources to clarify business requirements and deliver agreed-upon automated solutions.

• Set realistic expectations regarding agreements to fulfill business requirements.

• Inform business partners about relevant sales, service, and marketing technologies, functions, and processes.

• Collaborate with other units and departments on special requests, workflow concerns, production issues, and escalated customer inquiries.

• Maintain effective communication both within Business Enablement and externally.

• Serve as a subject matter expert on operational processes in sales and service settings.

• Cultivate effective relationships with direct reports to enhance employee satisfaction.

• Manage interactions with external vendors for maintenance and services.

⛳️ Requirements

• Bachelor’s degree in a related field or equivalent experience.

• At least 3 years of management experience with responsibilities including hiring, training, assigning work, and assessing the performance of direct reports.

• Prior experience in a dynamic customer service or sales environment.

• Proven ability to deliver services and support for complex systems or challenges.

• Exceptional interpersonal skills to facilitate, educate, and foster strong business partner relationships.

• Ability to communicate effectively across all levels of the organization.

• Strong organizational and project management capabilities.

• Proficient in spreadsheet and word processing applications; capable of working with various system applications.

• Ability to analyze work processes and provide recommendations to enhance departmental efficiency.

• Excellent problem-solving and analytical abilities.

• Outstanding verbal and written communication skills, including the capacity to present technical information in an accessible manner.

• For remote positions, must exhibit a high degree of engagement in virtual settings, including maintaining camera presence during meetings.

• Must adhere to VSP Vision Information Security and Privacy Policies; employees will have access to sensitive personal information.

• Must successfully pass pre-employment substance abuse testing.

🏝️ Benefits

• Comprehensive health benefits package.

• Opportunities for professional development and career growth.

• Flexible work arrangements to promote work-life balance.

• Collaborative and inclusive company culture.