Business Development, Implementation, Customer Success Specialist – B2B SaaS, Mining / FIFO / Camp Operations

This is a fully remote position, open to applicants in Canada.

📋 Description

• Assist and collaborate with the sales team during discovery calls, demonstrations, proposals, and the progression of deals.

• Lead client implementations from the initial kickoff through to the go-live phase.

• Manage ongoing client relationships, promoting adoption, growth, and long-term value.

• Oversee the complete sales process for our SMB client base over time.

• Engage directly with client stakeholders across operations, logistics, accommodation, finance, and IT.

• Travel internationally (approximately 15 to 30%) for on-site implementations and client meetings.

⛳️ Requirements

• 4–7 years of experience in facilities management, camp services, workforce housing, catering, or similar remote-site operations.

• Client-facing experience in operations, commercial roles, account management, or business development.

• Excellent written and verbal communication skills in English.

• Possess an ownership mentality and be comfortable working in a fast-paced environment.

• Eagerness to learn software and confidently discuss product capabilities.

• Ability to work across global time zones with some flexibility in scheduling.

• Strong experience in Advantage Implementation / Customer Success / Onboarding within a B2B SaaS context.

• Experience in proposal writing, tender submissions, or commercial bidding.

• Familiarity with AI tools such as ChatGPT or Claude for research and content generation.

• Understanding of remote camp operations, staffing, logistics, or food/cost management.

• Exposure to FIFO/BIBO/DIDO transportation operations.

• Experience working across multiple countries or diverse operational environments.

🏝️ Benefits

• Become part of a growing company with a rising global demand.

• Work on a well-established product with over 30 years of real-world expertise.

• Be a member of a small, high-impact team where you will have genuine ownership.

• Transition your operational experience into a successful SaaS career path.

• Earn commissions and expansion-based incentives on top of a competitive base salary.

• Collaborate with clients across various continents and industries, including opportunities for international travel.