Business Banking Specialist

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Oversee the comprehensive client onboarding process for newly established business banking relationships.

• Manage the necessary account opening documents, KYC/BSA compliance, and system configurations across various internal teams.

• Facilitate a seamless transition from the Business Development Officer/Relationship Manager to active client status.

• Act as the primary liaison for new clients throughout the onboarding process, offering guidance on products and services.

• Conduct onboarding calls and send welcome communications.

• Serve as the daily operational contact for assigned business banking clients.

• Address inquiries and service requests, including account maintenance, online banking assistance, and product-related inquiries.

• Provide updates on account status, product improvements, and service modifications.

• Detect and escalate complex client issues as needed.

• Monitor client satisfaction levels and identify potential attrition risks.

• Prepare, gather, and assess documentation for account openings, credit facilities, and compliance standards.

• Maintain client files and records in accordance with bank policies and regulatory requirements.

• Assist in annual reviews by collecting financial statements, insurance certificates, and other necessary documents.

• Collaborate with Credit Administration, Legal, and Operations teams.

• Function as an essential member of the Business Banking pod alongside the BDO and RM.

• Provide support to the BDO and RM with research, client materials, and coordination of meetings.

• Work in conjunction with Treasury Management, Payments, Operations, and other product partners.

• Keep client records, notes, and activity logs updated in the CRM system.

• Help with pipeline monitoring and reporting.

• Identify chances to enhance client relationships through additional products and services.

• Generate qualified referrals to internal partners.

• Promote client retention by delivering exceptional service and proactive outreach.

• Assist in organizing client events and communication campaigns.

• Comply with bank policies, procedures, and regulatory standards.

• Recognize and escalate issues related to fraud, compliance, and operational risks.

• Participate in compliance training and stay informed about relevant regulations.

• Contribute to the bank's Enterprise Risk Management framework through proper documentation and process adherence.

• Utilize independent judgment and discretion when making decisions.

• Analyze and resolve issues as they arise.

• Undertake special projects and additional responsibilities as necessary.

• Develop and maintain strong relationships with stakeholders, delivering customized client solutions.

⛳️ Requirements

• High School diploma / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent.

• A minimum of 4 years of experience in banking, financial services, or a client-facing support position.

• Capability to manage multiple tasks and provide high-quality service in a dynamic environment.

• Excellent written and verbal communication abilities.

• Proficient with banking systems, CRM platforms, and Microsoft Office Suite.

• Detail-oriented with strong organizational and follow-up skills.

• Preferred educational background: Undergraduate Degree (4 years or equivalent) in business, finance, or a related discipline.

• Experience in business banking, commercial banking operations, or client servicing roles.

• Understanding of business banking products, including deposits, lending, treasury management, and payments.

• Familiarity with client onboarding processes, KYC/BSA documentation, and account management.

• Knowledge of commercial loan documentation and credit support functions.

• Experience working in a team-based or pod coverage model.

• Ability to identify cross-sell opportunities and create internal referrals.

• Strong written and verbal communication skills in a professional context.

• Capacity to handle multiple client requests, deadlines, and priorities concurrently.

• Accuracy in documentation, data entry, and compliance-related tasks.

• Effective collaboration within the pod structure and across various departments.

• Ability to pinpoint issues, investigate solutions, and address client concerns efficiently.

• Judicious in recognizing and escalating potential risks and compliance issues.

• Some travel may be necessary for periodic team collaboration sessions and client-facing engagements.

• Must comply with applicable federal, state, and local laws and regulations and complete required compliance training.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Disability insurance.

• Comprehensive leave program.

• Variable incentives, bonuses, commissions, or other awards may be included in total compensation.

• Some travel may be required for periodic team collaboration sessions and client-facing activities.