Business Banking Relationship Manager

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Cultivate, develop, and manage relationships with a portfolio of small business clients.

• Establish a pipeline for new business and enhance BMO’s market presence.

• Utilize consultative sales and business development strategies for an assigned portfolio/jurisdiction.

• Identify opportunities and refer them to appropriate BMO colleagues.

• Create and implement sales strategies aimed at attracting new business clients and growing existing relationships.

• Build internal and external networks as well as referral sources.

• Generate appointments and opportunities through focused sales initiatives.

• Formulate, maintain, and execute business plans and relationship management strategies.

• Identify potential customers and cross-sell products and services.

• Establish client rapport, credibility, and trust.

• Gain an understanding of the local market and foster relationships with key influencers.

• Provide outstanding customer service while delivering expertise, responsive service, and support.

• Develop profitable relationships and enhance wallet share.

• Address inquiries and offer information regarding business banking products and services.

• Comprehend customer needs and propose financial solutions.

• Resolve or escalate issues as necessary.

• Formulate solutions and recommendations based on business strategies and stakeholder requirements.

• Offer guidance and advice on the implementation of solutions.

• Analyze data and information to provide insights and recommendations.

• Monitor and track performance, addressing any issues that arise.

• Oversee database management and ensure compliance with data governance.

• Engage in change management activities.

• Contribute to operational program planning and execution.

• Deliver timely, accurate, and efficient service.

• Assist in the development and promotion of business/group initiatives.

• Adhere to security, safeguarding, risk management, and regulatory protocols.

• Maintain confidentiality of customer and bank information.

• Identify risks and take necessary actions to uphold operational integrity.

• Work independently on complex tasks and apply judgment to resolve issues.

• Make risk-informed decisions that align with business strategies, policies, legal standards, and regulations.

⛳️ Requirements

• Typically requires 4–6 years of relevant experience.

• Post-secondary degree in a related field or an equivalent combination of education and experience.

• Strong financial analysis capabilities.

• Ability to interpret financial statements.

• Proficient in assessing creditworthiness.

• Skilled in providing actionable insights to foster business growth and mitigate risks.

• Comprehensive knowledge of business banking products.

• Familiarity with lending processes and loan documentation.

• Understanding of relevant policies, procedures, and technologies.

• Significant experience in customer sales and service.

• Technical skills acquired through education and/or professional experience.

• Exceptional verbal and written communication abilities.

• Strong collaboration and teamwork skills.

• Advanced analytical and problem-solving capabilities.

• Proficient influencing skills.

• Expertise in data-driven decision-making.

🏝️ Benefits

• Health insurance.

• Tuition reimbursement.

• Accident insurance.

• Life insurance.

• Retirement savings plans.

• Performance-based incentives.

• Discretionary bonuses.

• Additional perks and rewards.

• Comprehensive training and coaching.

• Support from management.

• Opportunities for network-building.

• Tools and resources to achieve new milestones.

• Reasonable accommodations for individuals with disabilities.