Business Banking Relationship Manager

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Build, nurture, and manage relationships with a portfolio of small business clients.

• Create a pipeline for new business opportunities and enhance BMO’s market presence.

• Formulate and implement sales strategies aimed at attracting new business clients while growing existing relationships.

• Establish internal and external networks along with referral sources.

• Generate appointments and opportunities through targeted sales initiatives.

• Develop, maintain, and execute plans for business and relationship management.

• Identify potential customers and promote cross-selling of additional products and services.

• Foster client rapport, credibility, and trust.

• Gain insights into the local market and cultivate relationships with key influencers.

• Provide exceptional customer service, delivering expertise and responsive support.

• Increase wallet share within the assigned client portfolio.

• Address inquiries and provide information regarding business banking products and services.

• Understand client needs and propose financial solutions.

• Resolve issues or escalate them as necessary.

• Develop solutions and recommendations that align with business strategies and stakeholder requirements.

• Offer advice and guidance on the implementation of solutions.

• Analyze data and information to deliver insights and recommendations.

• Monitor and evaluate performance while addressing any issues that arise.

• Oversee database management in accordance with data governance standards.

• Create change management plans and lead or participate in related activities.

• Contribute to operational program planning and its implementation.

• Ensure timely, accurate, and efficient service delivery.

• Support the development and promotion of business/group programs.

• Adhere to security, safeguarding, fraud prevention, confidentiality, risk management, and regulatory procedures.

• Make informed, risk-aware decisions that align with business strategies and relevant policies, laws, and regulations.

⛳️ Requirements

• Typically, 4–6 years of relevant experience.

• A post-secondary degree in a related field or an equivalent combination of education and experience.

• Strong financial analysis abilities.

• Proficiency in interpreting financial statements.

• Skill in assessing creditworthiness.

• Comprehensive knowledge of business banking products, lending processes, loan documentation, and associated policies and technologies.

• Significant experience in customer sales and service.

• Technical proficiency acquired through education and/or professional experience.

• Advanced verbal and written communication skills.

• Robust collaboration and team-oriented skills.

• Strong analytical and problem-solving capabilities.

• Excellent influence skills.

• Proficient in data-driven decision-making.

• Ability to comply with applicable policies, laws, regulations, security measures, confidentiality, and regulatory standards.

🏝️ Benefits

• Performance-based incentives.

• Discretionary bonuses.

• Additional perks and rewards.

• Health insurance coverage.

• Tuition reimbursement programs.

• Accident insurance.

• Life insurance options.

• Retirement savings plans.

• Comprehensive training and coaching.

• Support from management.

• Opportunities for networking.

• Reasonable accommodations for individuals with disabilities.