Business Analyst – Telecom

This is a fully remote position, open to applicants in United States, +2 more locations.

📋 Description

• Facilitate workshops and meetings with internal stakeholders to gather business requirements.

• Convert business needs into written functional specifications and secure sign-off from stakeholders.

• Assess the practicality and technical implications of business requirements.

• Transform functional requirements into technical documentation and assist the development team.

• Examine business processes to pinpoint pain points, inefficiencies, and redundancies.

• Design or suggest optimized process flows that align with business objectives and industry best practices.

• Conduct data analysis to establish transformation requirements and support business goals.

• Generate reports, dashboards, or presentations to convey insights to stakeholders.

• Collaborate with IT teams to create effective and sustainable solutions.

• Execute high-level functional testing prior to User Acceptance Testing.

• Assist business users throughout UAT and the transition to production.

• Act as a liaison between business and technical teams to ensure alignment.

• Manage stakeholder expectations while maintaining transparency regarding project scope, changes, and progress.

• Support Project Managers with planning, timeline management, and timely delivery of milestones.

⛳️ Requirements

• Bachelor’s degree in Business, Computer Science, Information Systems, or a relevant field.

• 3–5+ years of experience as a Business Analyst, ideally within the Telecom or Managed Services sector.

• Strong analytical, problem-solving, and process enhancement abilities.

• Exceptional communication and documentation skills.

• Demonstrated experience collaborating with remote teams and cross-functional stakeholders.

• Proficiency in Excel, PowerPoint, Visio, JIRA, Confluence, or similar tools.

• Familiarity with SQL or comparable data querying tools is advantageous.

• Understanding of SDLC, Agile, or Waterfall methodologies.

• Experience in Telecom, ISP, or Managed Service Provider settings.

• Comfortable working across various time zones and utilizing remote collaboration platforms.

• Highly organized, with the capability to manage multiple initiatives concurrently.

• Strong interpersonal and negotiation skills.

🏝️ Benefits

• Employees have the option to work remotely.

• Fully remote capacity available.

• Access to remote collaboration platforms.