Business Analyst – Student Enrollment and Account Management, Student Accounts

This is a fully remote position, open to applicants in Maryland.

📋 Description

• Provide support for systems and technical operations related to Student Accounts.

• Assist with student billing systems, tuition calculations, system integrations, and associated technologies.

• Deliver both functional and technical support for system configurations, production processes, data integrity, as well as new features and enhancements.

• Investigate and rectify billing and system discrepancies.

• Diagnose technical and data-related issues.

• Aid in system testing to ensure the accuracy and reliability of student financial technologies.

• Support technologies linked to student billing, payments, refunds, collections, tax reporting, and various other student financial activities.

• Act as a liaison between Student Accounts and University Information Systems.

• Convert business and operational needs into system requirements.

• Specify requirements and acceptance criteria.

• Organize user-acceptance testing.

• Manage and prioritize JIRA requests.

• Assist with technical projects and system enhancements.

• Help with triage and root-cause analysis of production issues.

• Elicit, define, and document business process needs and functional requirements.

• Identify impacts on systems, processes, data, cross-team interactions, and dependencies.

• Facilitate customer requests, assess demands, prioritize tasks, and coordinate issue resolution.

• Embrace a lean-agile mindset.

• Lead discussions to identify root causes and recommend approaches and trade-offs.

• Collaborate with vendors and UIS on exploring, selecting, and implementing software solutions and service contracts.

⛳️ Requirements

• Bachelor’s Degree in a relevant field.

• Three years of relevant experience.

• Additional education may substitute for required experience, and further related experience may replace required education beyond a high school diploma or equivalent, in accordance with the JHU equivalency formula.

• Capability to explain basic technical concepts to non-technical audiences.

• Strong logical reasoning abilities.

• Proficiency in writing current-state and future workflows.

• Interpersonal skills and ease in interacting with diverse groups across various organizational levels.

• Clear and effective communication skills.

• Exceptional listening, oral, and written communication skills.

• Comprehensive understanding of the software development life cycle phases.

• Ability to create test cases and supervise user-acceptance testing.

• Candidates selected for the role will undergo a pre-employment background check.

• Compliance with Johns Hopkins University's seasonal flu vaccine requirement is mandatory, with exceptions allowed.

• Master’s Degree is preferred.

• Four years of related work experience showcasing increasing responsibility is preferred.

• Experience in higher education, project management, accounts receivable/billing, and document imaging systems is desirable; OnBase experience is preferred.

🏝️ Benefits

• Comprehensive health, life, career, and retirement rewards package.

• Seasonal flu vaccine is required, with provisions for religious or medical exceptions.

• Pre-employment background check required.

• Accommodation support available during the pre-employment process.

• Vaccinations required for specific positions will be provided at no cost.

• This is a full-time temporary position.