Business Analyst, Services Coordinator

This is a fully remote position, open to applicants in Mississippi.

📋 Description

• Act as the main point of contact between clients, business stakeholders, and internal operational teams.

• Collect, analyze, and document the requirements of clients and businesses.

• Convert client needs into functional requirements and actionable tasks.

• Facilitate dialogue between business stakeholders and technical teams.

• Engage in reviews of requirements, solution discussions, and planning for service enhancements.

• Recognize opportunities for process improvements and propose solutions.

• Act as the primary contact for service-related inquiries and requests.

• Organize service provisioning and support activities across internal teams.

• Oversee service requests to ensure they are completed on time.

• Provide updates and communications regarding status to clients and stakeholders.

• Elevate issues, risks, and concerns related to service delivery.

• Participate in projects focused on new services, enhancements, and operational improvements.

• Coordinate service readiness and support implementation efforts.

• Assist in project planning, testing, operational impact assessments, and transition-to-support activities.

• Create, manage, track, and resolve service requests, incidents, and work items.

• Utilize ServiceNow for managing incidents, requests, changes, and service fulfillment activities.

• Leverage Azure DevOps to track user stories, defects, tasks, and project work items.

• Support ALM processes, including requirements tracking, testing coordination, defect management, and release support.

• Develop and maintain service procedures, operational documentation, knowledge articles, and reference materials.

• Assist in training and process documentation for internal stakeholders.

⛳️ Requirements

• Bachelor’s degree in Business, Information Technology, Healthcare Administration, or a related field, or equivalent professional experience.

• Background in business analysis, service coordination, operations support, or client-facing roles.

• Proficient in using ServiceNow to manage incidents, requests, and service workflows.

• Experienced in using Azure DevOps (ADO) to handle work items, user stories, defects, and project tasks.

• Familiarity with Application Lifecycle Management (ALM) processes and tools.

• Strong analytical, problem-solving, and organizational capabilities.

• Excellent verbal and written communication skills.

• Capability to handle multiple priorities in a fast-paced environment.

• Keen attention to detail and a customer service-oriented mindset.

• Knowledge of ITIL service management principles.

• Experience in supporting software development or service delivery organizations.

• Background in collaborating with cross-functional business and technical teams.

• Experience in supporting project implementation and operational readiness activities.

• User-level experience with ServiceNow.

• User-level experience with Azure DevOps (ADO).

• User-level experience with ALM tools.

• Proficiency in Microsoft 365 applications, including Teams, Outlook, Word, Excel, and PowerPoint.

• Video camera required for screenings, interviews, and initial orientation week.

• A stable internet connection and a quiet location are necessary for screenings, interviews, and meetings.

• Must not utilize AI tools, virtual backgrounds/filters, or visual enhancements during interviews.

🏝️ Benefits

• Flexible work arrangements.

• Opportunities for learning and career development.

• Fully remote options available for candidates located in the contiguous United States only.

• Flexible vacation policy.

• 401(k) employer matching.

• Comprehensive healthcare benefits.

• Educational assistance programs.

• Leadership and technical development academies.

• Video cameras will be used during interviews and initial orientation week.

• A stable internet connection and quiet location are required for screenings, interviews, and meetings.