Business Analyst – ServiceNow, High Level Clearance

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Lead sessions to gather and refine requirements with both business and technical stakeholders.

• Create documentation that captures business needs in the form of user stories, acceptance criteria, process flows, business rules, and associated requirements documentation.

• Evaluate existing workflows to discover opportunities for automation, simplification, and service enhancement.

• Aid in the configuration and enhancement of ServiceNow by documenting and clarifying business rules, approvals, workflow logic, and anticipated outcomes.

• Collaborate with developers and testers to clarify requirements, assist in test case creation, and support user acceptance testing.

• Manage backlog items and related documentation in Agile tracking solutions.

• Assist in coordinating with stakeholders, planning releases, and facilitating validation and readiness activities.

• Provide support for reporting, metrics, and process documentation as required.

• Relay requirements, decisions, outstanding questions, and status updates across delivery, operations, and customer teams.

• Identify gaps in requirements, dependencies, and risks, while escalating issues that need resolution.

⛳️ Requirements

• Bachelor's degree in business, information systems, computer science, public administration, or a related discipline.

• Over 3 years of experience as a Business Analyst in software, workflow, or enterprise system initiatives.

• More than 3 years of experience working within an Agile framework such as Scrum or Kanban.

• At least 3 years of experience in gathering, analyzing, and documenting requirements.

• Minimum of 1 year of experience supporting ServiceNow or a similar enterprise workflow platform.

• Proficient in writing clear user stories, acceptance criteria, process flows, and supporting requirements documentation.

• Experience in collaboration with product owners, developers, testers, technical leads, and business stakeholders.

• Familiarity with Agile collaboration tools such as ServiceNow Agile Development, Jira and Confluence, or equivalent tools.

• Must be a U.S. citizen and hold an active Secret clearance.

• Candidates must live and work within the U.S.

• Strong analytical, problem-solving, facilitation, communication, and stakeholder management capabilities.

• Ability to convey complex requirements, process findings, testing outcomes, and usability insights to both technical and non-technical audiences.

• Competence in organizing and prioritizing multiple tasks in a dynamic, collaborative delivery setting.

• Sound judgment with the ability to identify gaps in requirements, raise concerns, and escalate unresolved scope or priority conflicts.

• Experience with ServiceNow modules such as ITSM, CSM, App Engine, HRSD, or ITOM is a plus.

• Knowledge of workflow automation, service management, enterprise service delivery concepts, federal IT, or government contracting environments is advantageous.

• Familiarity with Visio or Lucidchart is preferred.

• Experience in supporting UAT, release validation, test coordination, documentation, training, or change management is desirable.

🏝️ Benefits

• Remote work is permitted.

• Reasonable accommodations for disabilities, religious purposes, disabled veterans, individuals with disabilities, and sincerely held religious beliefs are provided.

• Equal opportunity employment is upheld.

• Confidential accommodation support is available.

• Consideration will be given to qualified applicants with arrest and conviction records.