Customer Solutions Business Analyst

This is a fully remote position, open to applicants in Canada.

📋 Description

• Comprehend the structure, policies, and operations of the Customer Solutions & Dealer Experience Departments.

• Offer support and reporting to the Senior Manager of Customer Solutions.

• Develop, update, maintain, and enhance departmental programs, including ERP, phone/chat systems, and associated tools.

• Generate expert-level and detailed programs and reports utilizing MS Office, MS Enterprise systems, Power BI, and data cubes.

• Create and sustain documents and reports aimed at enhancing business analysis and desk-level support.

• Design automated dashboard-style reports for in-depth analysis and data mining.

• Extract and analyze data to aid application development, identify trends, and optimize efficiencies.

• Engage in defining business requirements to improve departmental products and tools.

• Conduct process mapping and suggest enhancements.

• Program and automate reports while delivering critical report analysis.

• Take a proactive approach in analyzing business processes and recommending modifications.

• Collaborate with frontline staff and subject matter experts to assess requirements and create action plans.

• Assist with month-end reporting.

• Carry out additional responsibilities as assigned.

⛳️ Requirements

• Post-Secondary education in Information Systems and/or Computer Science and Business Management, along with relevant work experience.

• Minimum of 5 years of pertinent experience.

• Skilled in managing software solutions.

• Experience in manipulating and programming data.

• Proficient in the MS Office suite.

• Experienced with MS Enterprise systems (CRM, ERP, Phone, Chat).

• Proficient in Power BI.

• Skilled with Data Cubes.

• Working hours: 8:30 a.m. to 5:00 p.m., Monday to Friday.

🏝️ Benefits

• Comprehensive health, dental, vision, and life insurance coverage – 100% of premiums covered by the Company.

• Long Term Disability Protection.

• Well-being support programs and virtual medical consultations.

• Employee & Family Assistance Program for mental health and well-being (EAP).

• Training Allowance and ongoing learning opportunities and programs.

• Leadership development and mentorship initiatives.

• Clear pathways for career advancement.

• Appreciation events, raffles, and team-building activities.

• Napoleon Cares fund, supported by Associates to assist those in need.

• Competitive total compensation package, including bonus opportunities.

• Retirement savings plan with matching contributions from the Company (RRSP/DPSP).

• Exclusive Associate discounts on award-winning products.