Senior ServiceNow Business Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee ServiceNow projects, engaging with clients and users to identify and convert functional requirements.

• Work collaboratively with ServiceNow development teams to design, develop, implement, and manage ServiceNow applications.

• Convert intricate business requirements into technical designs and solutions utilizing ServiceNow.

• Document current-state processes and challenges while designing future-state processes in conjunction with stakeholders.

• Maintain regular communication with users and stakeholders throughout the project and development phases.

• Partner with technical teams to develop, configure, and enhance ServiceNow applications.

• Keep abreast of ServiceNow products, features, and industry developments.

• Perform technical assessments and offer recommendations for enhancing ServiceNow implementations.

• Create functional work products, including process maps, design documents, and communications.

• Assist in functional product testing and training initiatives.

• Develop technical and functional documentation for ServiceNow solutions.

⛳️ Requirements

• Must HOLD and MAINTAIN a Federal or DoD "SECRET" security clearance; candidates are required to obtain an approved clearance adjudication prior to onboarding with Guidehouse.

• At least THREE (3) years of experience in ServiceNow or similar technology implementation.

• Bachelor's degree or equivalent professional experience.

• Familiarity with Software Development Lifecycle methodologies, deliverables, and controls.

• Understanding of ServiceNow modules and capabilities such as GRC, SPM, and ITSM, including App Engine and Scoped Apps.

• Comprehensive technology consulting experience, with the ability to define requirements, lead client meetings, facilitate UAT, and conduct training sessions.

• Experience in an Agile work environment.

• One (1) or more ServiceNow certifications (e.g., CSA, CIS, CAD).

• Agile, SCRUM, or SAFe certifications.

• Exceptional verbal and written communication abilities.

• Strong analytical and problem-solving capabilities.

• Proven ability to work effectively within a team setting.

• Excellent interpersonal skills with the aptitude to establish rapport with a diverse range of individuals at all levels.

• Keen attention to detail.

• Familiarity with other low-code and no-code platforms, including Power Apps, Power Automate, SharePoint, UiPath, Databricks, Power BI, and Tableau.

• Practical experience in configuring ServiceNow solutions.

• General understanding of financial management aspects, especially within a federal context.

🏝️ Benefits

• Medical, Rx, Dental & Vision Insurance.

• Personal and Family Sick Time & Company Paid Holidays.

• Position may qualify for a discretionary variable incentive bonus.

• Parental Leave and Adoption Assistance.

• 401(k) Retirement Plan.

• Basic Life & Supplemental Life Insurance.

• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts.

• Short-Term & Long-Term Disability coverage.

• Student Loan PayDown program.

• Tuition Reimbursement, Personal Development & Learning Opportunities.

• Skills Development & Certifications.

• Employee Referral Program.

• Company Sponsored Events & Community Outreach.

• Emergency Back-Up Childcare Program.

• Mobility Stipend.

• Flexible benefits package.

• Competitive compensation.