Business Analyst, Service Logistics

This is a fully remote position, open to applicants in United States, +1 more country.

📋 Description

• Analyze and enhance both domestic and international transportation flows within Ciena's global Service Supply Chain.

• Identify ways to minimize transportation expenses through the selection of carriers and service levels, route optimization, shipment consolidation, distribution strategies, and better utilization of logistics infrastructure.

• Evaluate transportation lanes, transit durations, freight rates, shipping methods, and service capabilities.

• Assess requirements for cross-border shipping, customs clearance considerations, IOR/EOR arrangements, and trade-related factors.

• Analyze transportation performance, routing exceptions, expedited shipments, and cost drivers.

• Support initiatives aimed at designing and optimizing the global Service Logistics network.

• Develop cost models for transportation and logistics tailored to various network design scenarios.

• Evaluate supplier rate structures, transportation pricing, accessorial charges, and other components of logistics costs.

• Translate network analyses into actionable recommendations, business cases, and implementation plans.

• Establish visibility into logistics spending and develop Spend Cube capabilities.

• Create logistics cost forecasting, actual-cost tracking, performance reporting, and analytical models.

• Analyze extensive and fragmented data sets, reconciling information across different systems.

• Assist in documenting Service Logistics processes and standards, including process mapping, routing and carrier standards, trade-lane visibility, and operational playbooks.

• Lead or assist in cost-reduction initiatives within the Service Supply Chain and track achieved savings.

• Drive the RMA FastTrack program in collaboration with Technical Support, Product Quality, Repair Operations, and other stakeholders.

• Analyze repair reason codes, event codes, NFF, CNR, and related repair outcomes to pinpoint cost drivers and support corrective actions.

⛳️ Requirements

• Bachelor’s degree in Supply Chain Management, Logistics, Transportation, Business, Operations, Industrial Engineering, Analytics, or a related discipline.

• Over 5 years of relevant professional experience in supply chain, transportation, logistics, distribution operations, network optimization, or similar functions.

• Strong working knowledge of international transportation and logistics, including cross-border distribution, freight movement, transportation service levels, carrier operations, and associated cost drivers.

• Experience in analyzing transportation networks, logistics costs, operational performance, or distribution strategies to create actionable business recommendations.

• Strong analytical, quantitative, and problem-solving abilities.

• Advanced proficiency in Microsoft Excel.

• Experience with data visualization or business intelligence tools such as Power BI.

• Experience working with large or fragmented data sets and reconciling information across multiple systems, suppliers, or operational processes.

• Ability to independently manage analytical workstreams, lead cross-functional initiatives, and drive projects from analysis through to implementation.

• Strong communication, organizational, and stakeholder management skills.

• Preferred: experience in service parts logistics, aftermarket supply chains, advanced replacement, reverse logistics, or time-critical service delivery networks.

• Preferred: familiarity with international trade and customs processes, Incoterms, IOR/EOR requirements, and considerations for cross-border shipping.

• Preferred: experience with 3PL operations, carrier rate structures, freight cost modeling, transportation management systems (TMS), or logistics procurement analysis.

• Preferred: knowledge of FSL network optimization, inventory deployment strategies, transportation serviceability, and service-level cost trade-offs.

• Preferred: experience with SQL, Python, Java, or other data analytics and automation tools.

• Preferred: experience with Lean, Six Sigma, or other structured continuous-improvement methodologies.

• Preferred: experience with cost-reduction business cases, savings measurement, forecasting, spend analysis, or operational performance modeling.

🏝️ Benefits

• Discretionary incentive bonus eligibility for non-sales employees.

• Medical, dental, and vision plans.

• 401(K) (USA) and DCPP (Canada) with company matching.

• Employee Stock Purchase Program (ESPP).

• Employee Assistance Program (EAP).

• Company-paid holidays.

• Paid sick leave.

• Vacation time.

• Paid Family Leave and other leaves of absence in accordance with applicable laws.

• Development opportunities.

• Flexible work arrangements.