Business Analyst – Process Improvement

This is a fully remote position, open to applicants in Canada.

📋 Description

• Assist in designing future-state processes for New Product Setup (NPS) workstreams implemented by Appian.

• Discover opportunities to streamline workflows and remove inefficient steps in the current processes.

• Lead efforts in field rationalization while enhancing field usage and governance across various workstreams.

• Formulate recommendations to standardize processes across different regions and ERPs when applicable.

• Collaborate with business stakeholders to identify existing pain points and potential areas for improvement.

• Aid in documenting operational methods to promote more consistent and scalable process execution.

• Work alongside product owners to ensure that process enhancements are incorporated into the backlog and planning for delivery.

• Facilitate cross-functional working sessions to align on process modifications and opportunities for simplification.

• Contribute to minimizing downstream rework by enhancing process clarity and consistency prior to development commencement.

⛳️ Requirements

• Bachelor’s degree in Business, Operations, Supply Chain, Engineering, Information Systems, or a related discipline.

• Over 5 years of experience in business process improvement, process design, operational transformation, or a comparable role.

• More than 5 years of experience in simplifying workflows and enhancing business processes in complex settings.

• Proven experience collaborating with various stakeholder groups to identify pain points and convert them into actionable process improvements.

• Experience in agile environments and supporting requirements readiness for iterative delivery is essential.

• Preferred experience in supporting cross-functional business process initiatives.

• Experience with regional or multi-ERP process standardization is a plus.

• Familiarity with master data, product setup, or enterprise workflow processes.

• Knowledge of structured process improvement methodologies or continuous improvement practices.

• Skills in workflow simplification and process enhancement.

• Experience in field rationalization and field governance support.

• Proficiency in cross-functional facilitation and stakeholder coordination.

• Competence in process documentation and development of operational methodologies.

• Strong analytical problem-solving abilities.

• Excellent written and verbal communication skills.

• Capability to identify inefficiencies and propose practical solutions for improvement.

• Ability to work effectively across various business teams and operational functions.

• Strong organizational skills and issue management capabilities.

🏝️ Benefits

• Significant career development opportunities.

• Chance to be part of a small, fast-growing, challenging, and entrepreneurial environment.

• High level of individual responsibility.

• Equal employment opportunities without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, national origin, ancestry, marital status, protected veteran status, disability status, or any other basis protected by federal, state, or local law.