Business Analyst – Order Management

This is a fully remote position, open to applicants in South Carolina.

📋 Description

• Act as a functional analyst for Oracle Order Management and Order-to-Cash processes.

• Assess, document, and implement improvements for comprehensive Order-to-Cash business workflows.

• Conduct workshops with business stakeholders to collect requirements and pinpoint process optimization opportunities.

• Convert business requirements into functional specifications and solution designs.

• Collaborate with technical teams to provide scalable and sustainable Oracle solutions.

• Champion the standardization and adoption of best practices throughout global business operations.

• Enhance and support Oracle EBS modules including Order Management, Shipping Execution, Inventory, Pricing, Advanced Pricing, Accounts Receivable, and related components.

• Configure and sustain Order Management settings, such as order types, holds, workflows, pricing rules and modifiers, shipping parameters, customer hierarchies, and credit management.

• Resolve complex production issues affecting order fulfillment and customer satisfaction.

• Assess Oracle functionality and suggest improvements.

• Coordinate initiatives across the entire Order-to-Cash lifecycle, involving customer master data, customer pricing, quote-to-order, order management, ATP/CTP, fulfillment, shipping, invoicing, accounts receivable, integrations, returns and RMAs, and cash application.

• Work with Finance to ensure precise invoicing, revenue recognition, and financial reconciliation.

• Provide support for EDI transactions and trading partner integrations.

• Troubleshoot EDI transactions including 850, 860, 830, 862, 855, 856, 810, and other customer-specific transactions.

• Collaborate with integration teams regarding APIs, XML, middleware, and external application connectivity.

• Partner with Supply Chain Planning teams on Kinaxis planning capabilities, data integrity, integration needs, and process enhancements.

• Lead or engage in ERP projects, enhancements, upgrades, and business transformation efforts.

• Develop testing strategies and carry out unit, system integration, and user acceptance testing.

• Organize deployment activities and training for end-users.

• Maintain documentation for support and compliance purposes.

⛳️ Requirements

• Bachelor’s degree in Business, Information Systems, Supply Chain, Engineering, or a related field.

• Over 7 years of experience as an Oracle EBS Business Analyst.

• More than 5 years of practical experience with Oracle Order Management.

• Profound understanding of end-to-end Order-to-Cash business processes.

• Experience in supporting high-volume order management and customer fulfillment operations.

• Strong expertise in Oracle Order Management (OM), Advanced Pricing, Shipping Execution, Inventory, Accounts Receivable, and Customer Master Data.

• Proven experience in creating functional specifications and managing business requirements.

• Excellent analytical, troubleshooting, and problem-solving abilities.

• Outstanding communication and stakeholder management skills.

• Background in manufacturing or distribution environments.

• Knowledge of EDI transaction processing and integration platforms.

• Experience with Oracle XML Gateway, SOA, and API integrations.

• Familiarity with Kinaxis RapidResponse or Kinaxis Maestro.

• Understanding of supply chain planning, demand planning, and fulfillment processes.

• Experience in supporting global ERP environments.

• Knowledge of ServiceNow, Azure DevOps, or other project management tools.

• Exposure to Oracle Fusion applications.

• Experience with AI technologies such as CoPilot, ChatGPT, and/or Claude.

• Familiarity with automation tools like UiPath.

🏝️ Benefits

• Flexible time off policy.

• 401K company match (up to 4% - dollar for dollar).

• Professional development, training, and tuition reimbursement programs.

• Comprehensive medical, dental, vision, and life insurance policy options.

• Opportunities for career advancement with an industry-leading company.