Business Analyst, Operations

This is a fully remote position, open to applicants in India.

📋 Description

• Assist in the implementation and ongoing enhancement of the enterprise delivery operating model.

• Oversee governance processes, operational assessments, and delivery management standards throughout various business units.

• Develop and refine SOPs, playbooks, templates, and governance documentation.

• Ensure adherence to operational standards while pinpointing opportunities for process improvements.

• Organize operational review meetings and governance forums, monitor action items, and promote accountability.

• Aid in resource planning, capacity tracking, demand analysis, and utilization assessment.

• Manage resource availability, skill inventories, and workforce planning information.

• Evaluate resource utilization patterns and recognize capacity risks as well as optimization possibilities.

• Collaborate with delivery leaders to enhance forecasting precision and workforce deployment strategies.

• Assist in developing, maintaining, and improving operational dashboards and reporting functionalities.

• Work alongside Finance and operational leaders to facilitate data-driven business decisions.

• Guarantee data quality and consistency across operational reporting systems.

• Identify operational constraints and work with stakeholders to implement effective solutions.

• Facilitate change management, process adoption, documentation, training, and communication efforts.

• Act as a power user and operational administrator for systems and tools related to delivery.

• Help optimize PSA, ERP, CRM, and resource management tools.

• Contribute to system enhancements, testing, process configuration, and user training.

• Collaborate with IT and Business Systems teams to refine workflows and automation processes.

• Supervise system data integrity and resolve any reporting inconsistencies.

• Engage with Delivery Managers, PMO leaders, Finance, Sales Operations, HR, and Business Systems teams.

• Support enterprise operational initiatives and transformation projects.

• Provide guidance and mentorship to junior members of the operations team.

⛳️ Requirements

• Bachelor's Degree in Business Administration, Operations Management, Project Management, Information Systems, Finance, or a related discipline.

• 3-5+ years of experience in Project Operations, PMO Operations, Professional Services Operations, Resource Management, Business Operations, or Operational Excellence.

• Proven experience in supporting operations within a professional services, consulting, or technology services environment.

• Familiarity with resource planning and utilization management.

• Knowledge of capacity forecasting.

• Understanding of portfolio reporting.

• Comprehension of operational governance.

• Awareness of professional services delivery models.

• Proficient in Microsoft Excel.

• Experience with PSAs, ERPs, CRMs, IT ticketing systems, and project portfolio management tools.

• Ability to convert operational data into insightful business intelligence.

• Strong skills in communication, facilitation, and stakeholder engagement.

• Demonstrated capability to implement process improvement initiatives.

• Experience in multi-business-unit service organizations is preferred.

• Familiarity with Oracle NetSuite, Oracle Suite Projects Pro, Salesforce CRM, and UKG is preferred.

• Lean, Six Sigma, PMP, PMI-PMOCP, or similar operational certifications are preferred.

• Experience in supporting enterprise transformation initiatives is preferred.

• Ability to maintain a safe and ergonomically appropriate home workspace in line with company guidelines.

🏝️ Benefits

• Flexible remote work options.

• Home-based office setup.

• Recognized as an internationally acclaimed "Great Place to Work."

• Engaging work with a strong sense of community.

• Enjoyable employee celebrations and activities.