Business Analyst I, II, III – Personal & Commercial Residential Insurance

This is a fully remote position, open to applicants in Alabama, +15 more locations.

📋 Description

• Collaborate with Underwriting, Product, Operations, Compliance, Claims, and Technology teams to gather and document business requirements.

• Convert underwriting and/or claims guidelines, eligibility criteria, rates, forms, endorsements, and workflows into functional system requirements.

• Assist in enhancing and configuring online quote/bind applications as well as policy and claims administration systems.

• Develop user stories, business process flows, requirement documentation, acceptance criteria, and traceability artifacts.

• Evaluate the impacts of product or regulatory alterations on system functionality and business processes.

• Engage in or lead requirements workshops, discovery sessions, and backlog refinement meetings.

• Manage changing priorities and scope while ensuring that requirements stay clear, documented, and approved.

• Participate in testing validation, defect triage, and production implementation activities.

• Deliver clear and timely communication and status updates to stakeholders.

• Maintain Confluence as the definitive source for requirements, workflows, business rules, system behaviors, and configuration details.

• Create and execute test plans, monitor defects, and coordinate resolutions.

• Confirm that delivered solutions align with business requirements, quality standards, and compliance expectations.

• Diagnose system issues, pinpoint root causes, and coordinate resolutions with IT and development teams.

• Provide support for production incidents and escalated help desk tickets.

• Communicate issue status, risks, and resolution progress to business partners.

• Examine escalated Service Desk tickets and identify opportunities for process enhancement, knowledge base development, and training.

• Facilitate the transition of repeatable support activities and issue resolution to Level 1 Service Desk teams.

⛳️ Requirements

• Bachelor’s degree or an equivalent combination of education and relevant work experience.

• Professional experience in the Property & Casualty Homeowners and/or Residential Commercial insurance industry in a Business Analyst role, including requirements elicitation, documentation, and collaboration with technical teams to implement changes to insurance or policy administration systems.

• Experience in analyzing business challenges, troubleshooting issues, and applying logical, detail-oriented approaches to devise effective solutions with limited supervision.

• Proven ability to manage multiple tasks concurrently, prioritize work, control scope, and drive tasks to completion with minimal supervision in a fast-paced, results-oriented environment.

• Experience working collaboratively with cross-functional teams, business stakeholders, and technical resources.

• Familiarity with Agile / Scrum or sprint-based delivery methodologies.

• Over 3 years of professional experience in a Business Analyst position within the Property & Casualty insurance sector.

• Knowledge supporting Homeowners and/or Residential Commercial lines for Florida, Texas, and/or California risks, including state-specific products, forms, rating, underwriting, or regulatory requirements.

• Experience with Duck Creek.

• Familiarity with regulated environments such as Florida and/or Texas.

• Capability to grasp technical concepts and communicate effectively with developers and system vendors.

• Strong attention to detail when working with policy, forms, rating, claims, or billing system modifications.

• Excellent analytical and critical-thinking capabilities.

• Ability to work autonomously with minimal oversight.

• Strong problem-solving abilities, including researching issues, recreating steps, identifying root causes, and suggesting practical solutions.

• Ability to comprehend complex business processes, system workflows, and dependencies.

• Proficient in business analysis, documentation, and collaboration tools.

• Permanent U.S. work authorization; employer sponsorship is not currently or will not be offered in the future.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Retirement savings plan with employer matching.

• Generous paid time off and flexible work arrangements.

• Opportunities for professional growth and development.