Business Analyst – Business Operations

This is a fully remote position, open to applicants in New Mexico, +1 more state.

📋 Description

• Deliver business analysis expertise to support the Indian Affairs and Office of Information Technology programs, projects, and operational initiatives.

• Gather, analyze, validate, document, and manage business, functional, technical, and system requirements.

• Assess operations and convert business needs, challenges, and objectives into requirements and actionable recommendations.

• Outline current-state, interim-state, and future-state business processes while identifying opportunities for improvement, modernization, automation, and increased efficiency.

• Create user stories, story maps, use cases, acceptance criteria, prioritized product backlogs, business glossaries, process models, system diagrams, wireframes, workflows, and other related artifacts.

• Prepare requirements and supporting documentation for NIST Special Publication 800-53 control assessments.

• Assist with privacy and security documentation, including PII identification, PIAs, and PTAs.

• Oversee boards, test plans, dashboards, requirements, and project artifacts utilizing Azure DevOps or other authorized tools.

• Conduct research and analysis to support process improvement, reengineering, IT modernization, shared services, and technology implementation.

• Develop and execute test cases, test scripts, datasets, and acceptance criteria.

• Lead requirements sessions, stakeholder interviews, focus groups, training sessions, strategic planning forums, and knowledge-transfer activities.

• Evaluate cost, schedule, performance, and compliance requirements related to federal IT investments.

• Monitor risks, issues, milestones, dependencies, and deliverables.

• Analyze operations, workflows, processes, systems, controls, service delivery practices, and operational data.

• Create operating models, business cases, recommendations, reports, dashboards, presentations, and decision-support artifacts.

• Establish and maintain performance measures and operational metrics.

• Collaborate with Government stakeholders, project managers, technical teams, security personnel, vendors, and contractors.

• Assist in the implementation of approved business process changes and assess operational outcomes.

• Foster continuous improvement, enhance operational controls, minimize manual activities, and elevate service delivery.

⛳️ Requirements

• At least five (5) years of experience providing business analysis services to management and technical personnel supporting federal IT investments.

• Proven hands-on experience in Business Operations & Analysis within an integrated project management and business analysis setting.

• Experience in analyzing and resolving complex IT project, program, or operational issues in compliance with relevant federal laws, regulations, policies, and procedures.

• Experience in evaluating existing operations, defining requirements, mapping current-state and future-state processes, identifying alternatives and efficiencies, and supporting modernization and implementation initiatives.

• Familiarity with Project Management Office (PMO) operations, capital planning, strategic planning, and IT investment management.

• Knowledge of business process improvement and business process reengineering methodologies.

• Practical experience in configuration management, ITIL practices, change management, IT Asset Management, and IT service-request fulfillment.

• Experience with activity and data modeling, modern business practices, best-practice analysis, and performance measurement.

• Familiarity with FITARA, SDLC, FEA, CPIC, and FISMA.

• Experience employing human-centered design methods, such as journey mapping, affinity mapping, and storyboarding.

• Strong written and verbal communication, facilitation, interviewing, training, collaboration, and leadership skills.

• Capable of managing multiple priorities while meeting project schedule, quality, and performance standards.

• Ability to effectively collaborate with Government stakeholders, project managers, technical teams, security personnel, vendors, and other contractors.

• U.S. Citizenship is required.

• Ability to obtain and maintain the necessary Government security clearance and/or suitability determination for the role.

• Must comply with all applicable federal contract requirements.

• Preferred: experience supporting the U.S. Department of the Interior and/or Indian Affairs.

• Preferred: experience in federal IT modernization, shared services, business transformation, or process improvement initiatives.

• Preferred: experience in federal IT asset, license, property, change, configuration, or release management activities.

• Preferred: experience with ITSM ticketing systems, CMDBs, Microsoft Intune, or similar enterprise tools.

• Preferred: experience with Microsoft Visio, Azure DevOps, or similar Government-authorized tools.

• Preferred: active Government security clearance.

🏝️ Benefits

• Equal Opportunity Employer committed to fostering an inclusive workplace.

• Indian Preference may be applied in line with relevant tribal, federal, and contractual requirements where permitted by law.

• Professional office or remote work environment.

• Reasonable accommodations available for essential job functions.