Business Analyst

This is a fully remote position, open to applicants in Alabama, +44 more states.

📋 Description

• Serve as a customer-facing Business Analyst specializing in Data Exchange within the Customer Data Management Team.

• Engage in a consultative capacity with internal Operations and Distribution partners, customers, and technology partners.

• Independently manage multiple data exchanges utilizing established integration capabilities and tailored solutions.

• Establish data requirements based on customer plan designs, review these requirements with clients, and propose alternatives.

• Provide insights for data corrections to ensure compliance with predefined data accuracy standards.

• Oversee data loading processes into relevant administration systems and facilitate the transition of integrations to production.

• Guide colleagues through complex scenarios and collaborate on comprehensive problem-solving efforts.

• Assist Group Insurance clients in executing both file and non-file integrations, which include SSO and APIs.

• Collaborate with internal partners, customers, and Third-Party Administrators to define, recommend, and implement effective solutions.

• Conduct iterative data auditing and testing to ensure completeness and alignment with plan specifics.

• Take part in projects and process enhancement initiatives aimed at improving customer onboarding efficiency.

⛳️ Requirements

• Proven experience as a professional in business analysis and data exchange/integration.

• Exceptional communication abilities, including direct engagement with customers and customizing messages to their needs.

• Strong analytical and problem-solving capabilities in data integration projects.

• Excellent interpersonal skills with a talent for fostering partnerships with customers, technology partners, TPAs, and internal business teams.

• Demonstrated success in delivering results and meeting deadlines within a dynamic environment.

• Proven experience in performing data quality assessments and conducting data testing.

• Ability to work autonomously, prioritize tasks, and drive towards solutions.

• Familiarity with Text, CSV/fixed width file formats is essential.

• Expertise in the Compass Administration system is highly preferred.

• Knowledge of Group Insurance products is highly desirable.

• Experience working within an agile team is highly advantageous.

• Capability to develop new business processes and enhance existing ones is highly preferred.

• A technical background in Excel/Excel Macros, text file manipulation, and SQL is highly sought after.

• Familiarity with APIs and SSO is highly desired.

• A Bachelor’s degree or equivalent work experience is required.

🏝️ Benefits

• Competitive base salaries that are market-aligned.

• Annual bonus potential.

• Comprehensive medical, dental, vision, life insurance, and disability coverage.

• Paid Time Off (PTO).

• Parental and military leave provisions.

• 401(k) plan with company matching up to 4%.

• Company-sponsored pension plan.

• Wellness Programs offering up to $1,600 annually for reimbursement of items purchased to support personal wellbeing.

• Work/Life Resources available for parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.

• Education Benefits for approved enrollment in traditional college and accredited certificate programs.

• Employee Stock Purchase Plan allowing shares to be purchased at 85% of the lower of two prices.

• Discretionary annual incentive program.