Business Analyst

This is a fully remote position, open to applicants in New Mexico, +2 more states.

📋 Description

• Evaluate workflows, operations, and judicial processes in courts to pinpoint areas for enhancement.

• Record both current and future business processes, functional requirements, and system interactions.

• Convert operational needs into actionable requirements for Product and Engineering teams.

• Conduct data analysis and research to support solution design, configuration, and decision-making processes.

• Engage with customers directly during the discovery, configuration, testing, and deployment phases.

• Lead requirements workshops, stakeholder interviews, and process reviews with court staff.

• Offer expert guidance, subject-matter support, and best-practice recommendations to clients and internal teams.

• Assist in user acceptance testing, validate system configurations, and support rollout activities.

• Collaborate with Product and Engineering teams to ensure requirements are comprehended and correctly implemented.

• Create user stories, acceptance criteria, and related documentation in JIRA.

• Develop process maps, requirements specifications, and training materials.

• Explain complex concepts to both technical and non-technical audiences.

• Provide demonstrations and training to clients on the Court Case Management Application.

• Execute other assigned duties.

⛳️ Requirements

• A Bachelor’s Degree is preferred, or an equivalent amount of relevant experience is required.

• Over 3 years of experience in court operations, case management, or judicial administration.

• Prior experience in a senior or lead Business Analyst position.

• Familiarity with judicial or government software applications.

• Proficient in JIRA or similar tools for creating user stories.

• Experience in supporting software implementations or enterprise system rollouts.

• Strong problem-solving abilities and a proactive, customer-centric attitude.

• In-depth knowledge of court processes and domain-specific terminology.

• Strong analytical skills with a keen attention to detail.

• Capability to handle multiple priorities at once.

• Highly adaptable and flexible, demonstrating a strong sense of urgency.

• Excellent verbal and written communication skills.

• Strong active listening capabilities.

• Ability to collaborate effectively with clients and colleagues.

• Proficient in Microsoft Office applications; advanced Excel skills are preferred.

• Experience with Jira, Monday, and Confluence.

• Ability to learn and utilize multiple internal software applications.

• Capacity to work independently with minimal supervision as well as within a team.

• Proficient in multitasking in a fast-paced environment.

• Willingness to work overtime when necessary.

• Ability to travel up to 50%.

• Access to reliable high-speed internet for remote work.

• Ability to remain stationary for the majority of the day.

• Capability to constantly operate a computer and office productivity machinery.

• Frequent communication via telephone and Teams.

🏝️ Benefits

• Competitive benefits and compensation package.

• Remote working environment.

• Requirement for reliable high-speed internet for remote work.