Business Analyst

This is a fully remote position, open to applicants in New Mexico, +2 more states.

📋 Description

• Evaluate court workflows, operations, and judicial processes to pinpoint areas for improvement.

• Record both current and future business processes, functional requirements, and system interactions.

• Convert operational needs into actionable requirements for Product and Engineering teams.

• Perform data analysis and research to aid in solution design, configuration, and decision-making.

• Interact directly with customers throughout discovery, configuration, testing, and deployment phases.

• Lead requirements workshops, stakeholder interviews, and process review sessions with court staff.

• Offer expert guidance, subject-matter expertise, and recommendations for best practices.

• Assist in user acceptance testing, validate system configurations, and support rollout activities.

• Collaborate with Product and Engineering teams to ensure precise implementation of requirements.

• Create user stories, acceptance criteria, and documentation in JIRA.

• Generate process maps, requirements specifications, and training materials.

• Convey complex concepts to both technical and non-technical audiences.

• Demonstrate and provide training on the Court Case Management Application to clients.

• Carry out additional duties as assigned.

⛳️ Requirements

• Bachelor’s Degree is preferred, or an equivalent amount of relevant experience is required.

• A minimum of 3 years’ experience in court operations, case management, or judicial administration.

• Prior experience in a senior or lead Business Analyst position.

• Familiarity with judicial or government software applications is necessary.

• Proficient in JIRA or similar tools for creating user stories.

• Experience in supporting software implementations or large-scale system rollouts.

• Strong problem-solving abilities and a proactive, customer-centric attitude.

• In-depth knowledge of court processes and relevant terminology.

• Strong analytical skills with a keen attention to detail.

• Capability to manage multiple priorities at the same time.

• Highly adaptable and flexible.

• Excellent verbal and written communication skills.

• Strong active listening abilities.

• Proven ability to work collaboratively with clients and colleagues.

• Demonstrated proficiency in Microsoft Office applications; advanced Excel skills are preferred.

• Experience with Jira, Monday, and Confluence.

• Ability to learn and effectively use various internal software applications.

• Capability to work independently with minimal supervision as well as within a team.

• Ability to multitask in a dynamic work environment.

• Willingness to work overtime when necessary.

• Ability to travel up to 50% of the time.

• Reliable high-speed internet for remote work is essential.

• Must be able to remain in a stationary position for the majority of the day.

• Regularly operates a computer and other office productivity machinery.

• Frequent communication via telephone and Teams is required.

🏝️ Benefits

• Competitive benefits and compensation package.

• Remote working environment.

• Equal Opportunity Employer.