Business Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist in the development of the go-to-market strategy for the Americas, which includes market sizing, competitive analysis, and opportunity identification.

• Conduct research on market trends, competitor activities, and customer segments, translating insights into briefings and presentations for senior stakeholders.

• Create and manage a competitive intelligence tracker that encompasses the HCM and Accountancy software markets.

• Prepare materials for leadership reviews and strategic planning cycles.

• Engage in ad hoc strategic projects as business priorities evolve.

• Aid in the design and maintenance of program trackers, ensuring visibility of owners, milestones, and statuses.

• Identify operational inefficiencies and contribute to process enhancements across the Americas team.

• Coordinate cross-functional projects, monitor actions, and ensure workstreams remain on schedule.

• Analyze business performance data to facilitate day-to-day decision-making.

• Contribute to the AI agenda by assessing tools, identifying use cases, and integrating AI-powered workflows.

• Assist in managing and tracking customer renewal pipelines across the Americas in collaboration with Customer Success.

• Analyze renewal data to pinpoint at-risk accounts, trends, and areas for improvement.

• Construct and maintain renewal dashboards and reporting within Salesforce.

• Prepare materials for renewal reviews and support customer-facing program governance.

⛳️ Requirements

• A Bachelor's degree or equivalent, ideally in business, economics, finance, or a related field.

• 1 to 3 years of experience in business analysis, strategy, operations, or consulting.

• Strong analytical and research capabilities, with the ability to derive structured conclusions from data.

• Excellent written and verbal communication skills, including the ability to present to senior audiences.

• Proficient working knowledge of Excel and PowerPoint.

• Exceptional attention to detail and effective organizational skills.

• Ability to work independently in an environment where priorities may shift.

• Genuine enthusiasm for the software industry and an understanding of how technology companies grow.

• Experience with Salesforce or a similar CRM platform is a plus.

• Familiarity with AI productivity tools such as Copilot, ChatGPT, or Claude is advantageous.

• Background in SaaS, enterprise software, or B2B technology is preferred.

• Experience supporting customer success, renewals, or account management teams is beneficial.

• Some exposure to financial modeling or P&L analysis is a nice-to-have.

🏝️ Benefits

• Bonus opportunities available.

• Continuous learning and career development prospects.

• Support for well-being, inclusion, and development.

• Accessible hiring process with reasonable adjustments/accommodations.

• Culture focused on diversity and inclusion.