Business Account Coordinator

This is a fully remote position, open to applicants in Minnesota.

📋 Description

• Provide exceptional customer service to Industrial Customers and Retailers who inquire about products, services, and the Red Wing for Business Program.

• Work collaboratively with the Industrial Team to support account management activities.

• Oversee and facilitate the setup of accounts and programs.

• Assist business advantage accounts with account setups, program implementations, account modifications, issue investigation and resolution, as well as customer communications.

• Cooperate with the Industrial Team to ensure the seamless onboarding of new accounts.

• Collaborate with Red Wing for Business on account modifications, ensuring system accuracy and consistency.

• Investigate and resolve disputes effectively.

• Support participating retailers with inquiries regarding business advantage accounts.

• Keep abreast of product knowledge, pricing, procedures, and significant industry developments.

• Inform customers about products and services while recommending suitable product solutions.

• Assess customer needs and provide solutions via phone and email.

• Assist with online e-commerce orders.

⛳️ Requirements

• High school diploma or equivalent is mandatory.

• At least 4 years of experience in customer service, account coordination, account management support, sales support, or a similar customer-facing role is required.

• Proven experience in resolving customer inquiries and delivering support through various communication channels such as phone and email.

• Experience in managing detailed information, ensuring accurate record-keeping, and utilizing multiple systems.

• Demonstrated ability to provide outstanding customer service with professionalism, empathy, and a focus on solutions.

• Strong problem-solving skills, organizational abilities, and time management skills, with a keen attention to detail.

• Excellent verbal and written communication capabilities.

• Capacity to foster positive relationships with customers and internal business partners.

• Ability to assist with account setups, maintenance, and customer program administration while juggling multiple priorities.

• Capability to work independently as well as collaboratively within a team setting.

• Proficient in investigating and resolving customer issues promptly and professionally.

• Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.

• Experience with CRM platforms, preferably Salesforce.

• Familiarity with order management systems and customer service applications is preferred.

• All employment offers are contingent upon satisfactory background check results.

• Preferred: Experience in supporting B2B customer accounts, industrial clients, or retail partner programs.

• Preferred: Experience with customer onboarding, account maintenance, and program implementation.

• Preferred: Knowledge of invoice review and basic accounting principles, including credits, debits, and billing adjustments.

• Preferred: Experience supporting e-commerce orders and online customer transactions.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Health savings and flexible spending accounts.

• Life and disability insurance coverage.

• Generous paid time off and holiday benefits.

• 401(k) matching program.

• Employee discounts available.

• Complimentary EAP services.

• Financial planning assistance provided.

• Well-being coaching opportunities.

• Option for remote work arrangements.

• Occasional travel to corporate headquarters for “Moments that Matter” events.