Brokerage Services Registered Analyst – Series 7/63

This is a fully remote position, open to applicants in New Jersey, +3 more states.

📋 Description

• Address inquiries from clients and Financial Representatives within a call center setting.

• Offer servicing options and assist clients with various products and services.

• Resolve inquiries and transactions that vary in complexity—basic, intermediate, and advanced.

• Investigate intricate issues, pinpoint root causes, and manage escalations effectively.

• Foster client retention and recognize opportunities for building stronger relationships.

• Refer issues to field representatives for follow-up when necessary.

• Take initiative in managing calls and anticipate potential issues to minimize repeat calls and transfers.

• De-escalate client situations while guiding them through complicated inquiries.

• Act as an advocate for Financial Representatives, collaborating to fulfill client needs.

• Educate clients and field personnel on website functionalities and self-service options.

• Evaluate transaction risks and their consequences on clients or policies.

• Clarify system limitations and capabilities.

• Guide others through organizational transitions.

• Manage phone and transactional duties while upholding confidentiality and privacy standards.

• Provide coaching, mentoring, or training to others as required.

⛳️ Requirements

• An associate degree in business or a related field, or an equivalent combination of education and experience.

• A minimum of 4 years of relevant customer service experience demonstrating proven customer service abilities.

• In-depth knowledge of investment or income products and markets, including VA, VL, VUL, Retirement, and Business markets.

• Comprehensive understanding of tax implications.

• Excellent written and verbal communication skills.

• Proficient in multitasking and managing a high volume of calls and caseloads with accuracy.

• Strong organizational capabilities with the ability to prioritize tasks effectively.

• A keen desire to continually learn and enhance skills.

• Strong problem-solving abilities with a knack for providing viable options.

• Demonstrated computer proficiency, solid typing skills, and familiarity with current software applications.

• Must meet the classification of a Registered Representative under NMIS guidelines and undergo fingerprinting.

• Series 63 – FINRA certification required.

• Series 7 – FINRA certification required.

• SIE – FINRA certification required.

🏝️ Benefits

• Competitive salary range of $23.11–$34.66 per hour.

• Commitment to equal opportunity employment.

• An environment that encourages employees to share creative ideas, embrace challenges, take on leadership roles, and pursue both business and personal goals.

• Opportunities for career advancement within a top-tier company.

• Location-based compensation and benefits may apply in California, New York City, or other eligible areas.