Broker Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage a substantial volume of incoming calls from brokers, delivering prompt and precise support.

• Assist with inquiries regarding application status, system navigation, and general troubleshooting needs.

• Utilize various systems and tools to investigate issues, document interactions, and provide solutions.

• Employ active listening and critical thinking skills to identify the best outcomes in each scenario.

• Achieve standards for call quality, attendance, productivity, and adherence to schedules.

• Maintain regular communication with the supervisor and team members.

• Engage in team meetings and continuous training sessions.

• Support brokers to enable them in effectively serving their clients.

⛳️ Requirements

• At least 1 year of experience in customer service.

• Proficient in navigating multiple software systems.

• Excellent communication abilities with a focus on service excellence.

• Capability to work a schedule that includes at least one weekend day during AEP.

• Home office setup that complies with remote work standards.

• Willingness to undergo a background check.

• Basic computer skills and technological knowledge.

• Experience in telesales or contact centers is preferred.

• Knowledge of Medicare is preferred.

🏝️ Benefits

• Paid training.

• Remote/work-from-home options.

• Seasonal position during AEP/OEP, with top-performing agents considered for extended roles based on client needs.

• Competitive compensation package, including benefits that offer peace of mind for employees and their families.

• Opportunities for professional development and career advancement.