Brand Protection Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead initiatives that safeguard the Company's brands, reputation, and online policies.

• Oversee Brand Registry on marketplace platforms and take action against unauthorized sellers as needed.

• Manage the Authorized Online Reseller (AOR) program, which includes resolving unauthorized listings, handling dealer agreements and inquiries, managing marketplace RFPs, and ensuring compliance with MAP/AOR policies.

• Identify, investigate, document, and escalate unauthorized third-party listings and sellers on Amazon and other marketplaces.

• Handle dealer outreach, formal escalation letters, marketplace case submissions, and communications with Field leadership and Brand Management.

• Coordinate new AOR applications, annual renewals, dealer agreements, storefront decisions, and marketplace strategies with senior management.

• Create and maintain an organized repository for program documentation.

• Manage marketplace RFPs, assess submissions, and present recommendations to the Brand Committee.

• Monitor compliance platforms like Trackstreet for MAP and AOR violations and manage escalation strategies.

• Organize and carry out periodic test purchases to verify dealer compliance.

• Provide status updates to the Brand Committee and Field leadership while recommending updates to AOR policies.

• Supervise software and platforms that support AOR monitoring, communication, and reporting.

• Design and oversee customer feedback monitoring, analysis, and triage across social media, storefronts, marketplaces, media outlets, and forums.

• Ensure compliance of USD and CAD dealers and resellers with pricing policies, both online and offline.

• Manage MAP communications and policy updates; collaborate with Sales and Product teams to ensure accuracy of pricing and product data.

• Prevent deauthorized USD and CAD dealers and resellers from obtaining inventory for e-commerce resale.

• Work with Legal on intellectual property management and enforcement of AOR/MAP policies.

• Perform other job-related duties as assigned.

⛳️ Requirements

• Bachelor's degree in Business, Marketing, Supply Chain, or a related field, or equivalent experience.

• 3+ years of experience in e-commerce brand protection, channel/dealer management, marketplace operations, or a related field.

• Practical experience with online marketplaces and brand protection or compliance monitoring tools (e.g., Trackstreet or similar).

• Strong project management skills, capable of managing multiple programs, timelines, and cross-functional stakeholders concurrently.

• Excellent written and verbal communication skills, including experience in drafting communications for dealers and leadership.

• Proficient in Excel and reporting tools, with the ability to create clear, data-driven reports and visuals for leadership.

• Comfortable collaborating with Legal, Sales, Field, and Product teams on policy enforcement and escalation matters.

• Detail-oriented with strong organizational skills for maintaining program documentation, agreements, and tracking systems.

• Bilingual, Military, Military Spouses, and Veteran applicants are strongly encouraged to apply.

• All offers to external candidates are contingent upon successful completion of pre-employment drug testing and background verifications.

🏝️ Benefits

• Medical, Dental, Vision, and Prescription Drug coverage along with Flexible Spending Accounts and Wellness Programs.

• 401 (k) plan with a generous company match.

• 13 days of paid time off (PTO) and 8 Paid Holidays.

• 100% employer-paid Life Insurance and Long-Term Disability Insurance.

• Paid Parental Leave.

• Fully Funded Tuition Education Programs.

• Bonus Programs that include Employee Recognition and Referrals, Summer Madness, and Annual Performance.

• Employee Stock Purchase Plan.

• Employee Discounts and much more!