Brand Manager, UX – Creative

This is a fully remote position, open to applicants in Australia.

📋 Description

• Manage a portfolio of client accounts, which includes conducting weekly calls, monthly business reviews, setting priorities, and fostering trust.

• Oversee the daily operations of a design studio by establishing priorities, briefing designers, and ensuring workflow continuity.

• Facilitate creative and UX discussions with clients from the initial brief to feedback and final approval.

• Utilize a UX perspective to enhance shopper journeys across Brand Stores, A+ modules, and product pages, particularly on mobile devices.

• Evaluate every piece of creative content prior to client delivery to ensure quality, clarity, and alignment with brand standards.

• Translate client objectives and brand guidelines into actionable direction for designers, copywriters, and specialists.

• Analyze performance data such as conversion rates and sessions to inform creative or UX improvements.

• Assist other brand managers when their clients involve a creative director or brand lead.

• Proactively identify risks and resolve issues in a composed manner.

⛳️ Requirements

• Previous experience in an agency setting as a studio manager, UX lead, design lead, or creative account manager.

• Proven ability to manage designers and set priorities across multiple clients simultaneously.

• Experienced in owning client relationships, rather than merely supporting them.

• Capable of articulating composition, hierarchy, user flow, and brand alignment to clients in straightforward language.

• Highly organized, able to remain calm under pressure, and proficient in maintaining momentum.

• Minimum of 3 years of experience in a creative, design, digital, or UX agency.

• Experience managing a studio or a team of designers.

• Demonstrated ability to manage client relationships from start to finish.

• Strong understanding of design and UX principles, even if not actively designing.

• Familiarity with tools such as Figma, ClickUp or similar, Google Sheets, and Slack.

• Must be based in Australia with full work rights; we cannot sponsor visas.

• Preferred: Experience in Ecommerce, retail, or DTC brands.

• Preferred: Knowledge of Amazon, marketplaces, or retail media.

• Preferred: Experience in packaging, brand identity, or campaign creative.

• Preferred: Freelance experience, demonstrating the ability to find, manage, and retain clients.

🏝️ Benefits

• Genuine ownership of your client portfolio from start to finish.

• Proximity to the creative process, collaborating daily with our in-house design team.

• A defined pathway for growth, with the brand manager trajectory leading from Senior Brand Manager to Brand Director, and creative as one of our core functional paths.

• A high-trust environment that promotes autonomy and accountability, without layers or billable hours.

• Remote-first work culture, equipped with modern tools (ClickUp, Slack, Google Workspace, Figma).