Branch Coordinator

This is a fully remote position, open to applicants in Florida.

📋 Description

• Assist in the daily functioning of the Branch Office and support the Branch Manager(s).

• Collaborate with Sales, referrals, and/or patients to collect any missing documentation and information in accordance with insurance requirements.

• Respond to customer phone inquiries, provide introductory information, troubleshoot typical product or service issues, address questions, and escalate concerns when necessary.

• Create and manage intakes while reviewing ACIS screens to assist customers effectively.

• Confirm delivery schedules, validate insurance, secure equipment authorization based on payor guidelines, complete processing-tool tasks, monitor faxes, and carry out data-entry document triage.

• Execute post-delivery work-order confirmation and data entry tasks.

• Initiate outbound calls, and send faxes and SMS messages to patients and referrals upon receipt of orders.

• Perform downloads of recording devices such as apnea monitors, oximeters, CPAP machines, and other respiratory equipment as directed.

• Manage audit/documentation requests and aid in document retrieval for billing purposes.

• Provide support for the overnight oximetry program.

• Collect credit card and billing information as required.

• Assist with scheduling patient appointments for equipment delivery and pickup.

• Regularly file and fax records.

• Set up or return equipment, instruct patients, complete necessary paperwork, explain insurance and out-of-pocket costs, and manage payments.

• Conduct outbound customer satisfaction calls to patients and referrals.

• Order inventory or office supplies as needed.

• Perform other assigned duties as necessary.

⛳️ Requirements

• Must meet the company’s minimum standards for Background Checks.

• A high school diploma or GED is required.

• A minimum of two years of relevant experience in an office setting is preferred.

• Proficient organizational skills are essential.

• Strong customer relations and problem-solving abilities.

• Excellent phone communication skills.

• Strong interpersonal and teamwork capabilities.

• Ability to effectively manage multiple tasks simultaneously.

• Proficient in communicating effectively via phone using technology software electronically.

• Completion of applicable competency testing is necessary prior to coordinating, delivering, function testing, or downloading respiratory equipment.

• Familiarity with Microsoft Office programs is required.

• Basic skills in printing, faxing, and scanning are necessary.

• Proficient in English (reading, writing, verbal).

• Basic math skills are essential.

• Knowledge of DOT/FDA Regulations is preferred.

• Bilingual abilities (reading, writing, verbal) are preferred.

• Prior experience interacting with the public in a service management capacity is preferred.

• Must be able to travel by plane and automobile if required.

• Must be capable of lifting equipment weighing up to 50 lbs.

🏝️ Benefits

• Coverage for medical, dental, and vision care.

• Paid time off plan.

• 401(k) Plan.

• Flexible Spending Accounts.

• Basic life insurance offered.

• Coverage for short-term and long-term disability.

• Accident insurance available.

• Teammate Assistance Program.

• Paid parental leave.

• Domestic partner benefits.

• Programs for mental, physical, and financial well-being.

• Eligibility for telecommuting.