Bodily Injury Claims Team Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide guidance and technical support related to claims to a claims manager.

• Supervise the tasks performed by the Commercial Transportation adjusting team.

• Balance managerial duties with hands-on claims work as necessary.

• Transition between claims management, coaching, and providing feedback.

• Develop and uphold best practices for claim intake, investigation, assessment, settlement, and recovery.

• Ensure the team aligns with client and customer expectations throughout the claims process.

• Act as a resource for complex or escalated claims.

• Promote a positive workplace atmosphere, teamwork, and opportunities for professional development.

• Recruit, hire, retain, and train team members with support from the leadership team.

• Prepare and deliver claims reports, metrics, and analyses to clients and customers.

• Provide guidance to clients on claim trends and strategies for loss mitigation.

• Serve as the acting leader in the absence of the Manager/Director.

• Manage initial onboarding activities, access, and cultural integration for new hires.

• Serve as the subject matter expert for first-line queries, escalations, and discussion forums.

• Exercise increased authority over reserves and payments, assisting with moderate reviews.

• Identify topics and trends for team meetings and Elevated Claims Experience Workshops.

• Function as a Customer Obsession Champion, advocating for a customer-focused approach.

⛳️ Requirements

• At least 5 years of experience in commercial transportation, specifically in delivery and/or courier claims.

• A minimum of 3 years in a leadership role, preferably with experience in a fully remote setting.

• At least 5 years of experience in insurance claims related to bodily injury and property damage.

• Active licensure in your home state or designated home state.

• Willingness to acquire all necessary licenses within 45 days of employment.

• Proficient with technology and capable of evolving claims systems and processes for improved efficiency and results.

• Proven dedication to quality, accuracy, and meticulous attention to detail.

• Uphold integrity, ethics, and a strong sense of accountability while managing confidential and sensitive information.

🏝️ Benefits

• Comprehensive health insurance package with nationwide coverage, including vision and dental.

• 401(k) retirement plan with employer matching contributions.

• Competitive paid time off (PTO) policy.

• Generous family leave policy following 8 months of continuous employment.

• Flexibility to work from anywhere to support your work-life balance.

• Apple laptop, large secondary monitor, and other equipment to enhance your quality of life.