Biomed Field Service Technician

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct technical tasks related to the installation, repair, preventive maintenance, and calibration of OEM medical devices and systems.

• Carry out thorough technical inspections and keep precise records of inspections, repairs, calibrations, and all work conducted.

• Execute scheduled preventive maintenance, address unplanned repairs, and implement necessary equipment upgrades.

• Install and uninstall OEM equipment; perform site assessments and engage with customers and contractors as required.

• Foster and sustain customer satisfaction through exceptional service delivery.

• Prepare and submit expense reports in accordance with departmental guidelines.

• Educate customers on the fundamental operation and usage of medical devices.

• Promptly respond to customer queries in writing, in person, or via telephone.

• Escalate customer concerns and unresolved product issues to service management following established protocols.

• Advocate for service contracts and support the Sales team in selling service agreements within the designated territory.

• Adhere to Probo’s safety, quality, and productivity standards and policies.

• Accurately and timely complete records for installation, deinstallation, repair, maintenance, and regulatory compliance.

• Oversee inventory management, maintain accurate records, and promptly return unused and defective parts.

• Conduct preventive maintenance in a timely manner, provide expedited on-site responses, and reduce equipment downtime.

• Report directly to the VP of Service Delivery - DI.

• Operate primarily in hospitals, clinics, and medical facilities, with administrative responsibilities conducted from a home office.

⛳️ Requirements

• Bachelor’s degree in electronics, biomedical engineering, biomedical technology, electrical engineering, or a related field; military equivalency is acceptable.

• Prior mechanical or electronics experience in a field service, hospital environment, or military context.

• Proficient computer skills, including knowledge of Microsoft Office, software operating systems, and network technology.

• Experience working collaboratively with internal team members and external customers within a solution-oriented service framework.

• Familiarity with standard electronic testing equipment, such as digital multimeters and safety analyzers.

• Ability to read and interpret schematics, wiring diagrams, illustrated parts diagrams, and technical manuals related to biomedical and imaging instrumentation.

• Valid driver's license with a clean driving record; must successfully pass a motor vehicle record check.

• Capability to comply with hospital credentialing standards.

• Must fulfill customer/facility requirements, which may include drug testing and immunizations when necessary.

• Strong problem-solving skills, analytical thinking, ability to work independently, and professional communication abilities.

• Willingness to work flexible hours and overtime, often on short notice.

• High level of mechanical aptitude.

• Exceptional interpersonal and communication skills.

• Strong time management abilities.

• Capacity to adapt to changing situations.

• Skills in decision-making, problem resolution, and creative thinking.

• Attention to detail.

• Ability to multitask with competing priorities.

• Capability to perform effectively in a high-pressure environment.

• Ability to meet customer-required certification and credentialing standards.

• Willingness to travel up to 80% of the time.

• Ability to lift, carry, and move at least 50 lbs.

• Capacity to stand, walk, sit, and drive for extended periods; able to stoop, kneel, crouch, and bend.

• Proficient in operating an automobile.

🏝️ Benefits

• Fully remote work arrangement.

• Reasonable accommodations for individuals with disabilities.

• Equal Opportunity Employer/Vet/Disabled.