Biomed Field Service Technician

This is a fully remote position, open to applicants in Texas.

📋 Description

• Execute technical tasks related to the installation, repair, preventive maintenance, and calibration of OEM medical devices or systems.

• Conduct technical inspections and maintain precise records of inspections, repairs, calibrations, and work performed.

• Fulfill scheduled preventive maintenance, respond to unplanned maintenance, and implement necessary equipment upgrades.

• Install and uninstall OEM equipment, perform site inspections, and engage with customers and contractors as required.

• Ensure customer satisfaction through exceptional service delivery.

• Accurately complete and submit expense reports following department guidelines.

• Provide training to customers on the basic operation and use of medical devices.

• Respond promptly to customer inquiries through written communication, in-person interactions, or telephone calls.

• Elevate customer concerns and unresolved product issues to service management in line with escalation protocols.

• Advocate for service contracts and assist the Sales team in promoting service agreements within the designated territory.

• Adhere to Probo’s safety, quality, and productivity standards and policies.

• Accurately and timely complete installations, deinstallations, repairs, maintenance, and regulatory compliance paperwork.

• Manage inventory, maintain accurate records, and ensure the prompt return of unused and defective parts.

• Timely perform preventive maintenance, provide expedited on-site responses, and minimize equipment downtime.

• Primarily work in hospitals, clinics, and medical facilities, while also handling administrative duties from a home office.

• Report directly to the VP of Service Delivery - DI.

⛳️ Requirements

• Bachelor’s degree in electronics, biomedical engineering, biomedical technology, electrical engineering, or a related field; military equivalency is acceptable.

• Prior mechanical or electronics experience in a field service, hospital environment, or military setting.

• Strong computer skills, including proficiency in Microsoft Office, software operating systems, and networking technology.

• Experience collaborating with internal team members and external customers in a solution-oriented service process.

• Familiarity with standard electronic testing equipment, such as digital multimeters and safety analyzers.

• Ability to interpret schematics, wiring diagrams, illustrated parts diagrams, and technical manuals for biomedical and imaging instruments.

• Valid driver’s license and a clean driving record; must pass a motor vehicle record check.

• Capacity to meet hospital credentialing requirements, including customer or facility-mandated drug testing and immunizations.

• Competency in problem-solving, analytical thinking, independent work, and professional communication.

• Willingness to work flexible hours and overtime, often with short notice.

• High mechanical aptitude.

• Outstanding interpersonal and communication abilities.

• Strong time management skills.

• Adaptability to changing situations.

• Skills in decision-making, problem resolution, and creative thinking.

• Attention to detail.

• Ability to multitask with shifting priorities.

• Capability to work effectively in a high-pressure environment.

• Ability to fulfill customer-required certification and credentialing standards.

• Willingness to travel up to 80% of the time.

• Physical ability to lift, carry, and move items weighing at least 50 lbs.

• Ability to stand, walk, sit, and drive for extended periods; stoop, kneel, crouch, and bend.

• Capability to operate a motor vehicle.

• Valid state driver’s license and a clean driving record.

🏝️ Benefits

• Equal Opportunity Employer/Vet/Disabled.

• Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions of the job.