Billing System Setup Manager

This is a fully remote position, open to applicants in Florida.

📋 Description

• Oversee daily operations for essential functional areas, including Contract Management, Revenue Management, Claim Content/Formatting, and Metadata.

• Lead and mentor front-line team members and supervisors, typically managing 2 supervisors and 10–15 team members.

• Deliver timely coaching, constructive feedback, and conduct performance evaluations.

• Identify efficiencies within Setup Lines of Business, evaluate process changes, and apply systemic problem-solving techniques to assess process impacts.

• Track key performance metrics daily, weekly, and monthly, such as SLA performance and Work In Progress (WIP).

• Recognize trends, discrepancies, and obstacles to growth.

• Collaborate with ROPS, Finance teams, and Payer Partnerships to ensure alignment on Standard Operating Procedures (SOPs) and oversee cross-functional initiatives.

• Convert tactical objectives into concrete milestones.

• Anticipate future business demands and synchronize team goals with the overarching priorities of the Village.

⛳️ Requirements

• Prior supervisory or managerial experience in Revenue Operations or Setup is preferred.

• Proficient in Microsoft Office applications, particularly Excel and Access.

• Familiarity with database tools such as SQL, Toad, or Netezza is a significant advantage.

• Capability to conduct root-cause analysis to rectify process deficiencies.

• Excellent verbal and written communication skills.

• Executive presence necessary to articulate complex ideas clearly to diverse stakeholders and business leaders.

• Dedication to the DaVita Way, nurturing a team culture centered around safety, belonging, and service excellence.

🏝️ Benefits

• Performance-based rewards reflecting outstanding individual and team contributions.

• Comprehensive benefits package.

• Medical, dental, and vision insurance.

• 401(k) matching.

• Paid time off.

• PTO cash out options.

• Family support resources.

• Employee Assistance Program (EAP) counseling sessions.

• Access to Headspace® for mental wellness.

• Backup childcare and elder care services.

• Maternity and paternity leave.

• Professional growth programs.

• On-demand virtual leadership and development courses available through StarLearning.