Billing & Collections Specialist

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Advocate for the company's core values while nurturing positive relationships with clients.

• Oversee the billing email inbox, addressing customer inquiries related to billing and processing change requests.

• Handle the processing and posting of paper checks, deposits, and electronic payments.

• Coordinate service disconnections, customer success initiatives, and billing cases using the CommandLink Platform.

• Keep track of overdue accounts and perform proactive collection calls as necessary.

• Review and process overage billing, ensuring accurate identification and application of customer overages during billing cycles.

• Utilize credit risk data from Creditsafe and Dun & Bradstreet to inform collections strategies and account management decisions.

• Manage escalations in collections, working with external collection agencies and legal teams when required.

• Employ AI tools such as Claude to streamline billing workflows, create payment and invoice snapshots, enhance case documentation, and boost team efficiency.

• Monitor and report on customer billing, cases, and payment activities, identifying trends and potential risks.

• Evaluate billing and collections practices to uncover opportunities for ongoing improvement.

• Document billing and collections procedures to facilitate team training and scalability.

• Take on additional responsibilities and projects as needed to contribute to the team's and organization's success.

• Collaborate closely with the Senior Billing Manager, finance, and operations teams.

⛳️ Requirements

• An Associate’s degree in Finance, Accounting, or a related field, or 3-5 years of relevant experience in billing and collections.

• Comprehensive understanding of billing and collections policies and procedures.

• Experience in the telecom and/or IT services sector is preferred.

• Proficient in processing circuit and service disconnect requests.

• Familiarity with billing systems such as NetSuite or similar platforms.

• Knowledge of credit reporting and risk assessment tools like Creditsafe or Dun & Bradstreet is preferred.

• Experience with AI tools like Claude or comparable platforms to enhance workflow efficiency is preferred.

• Proficient in Microsoft Excel with the capability to manipulate and analyze data sets.

• Outstanding written and verbal communication skills.

• Strong conflict resolution and problem-solving abilities.

• Exceptional attention to detail.

• Excellent time management skills, with the ability to prioritize and handle multiple tasks.

• A team player who respects colleagues and customers, fostering a collaborative environment.

• Willingness to assist with additional tasks as needed.

• Openness to embracing and recommending change while contributing new ideas.

• Enthusiasm for a fast-paced, rapidly growing startup environment.

• Availability to work US Eastern hours is preferred.

🏝️ Benefits

• Opportunities for growth within a high-growth company.

• A workplace that values ideas and innovation.

• Your contributions will have a significant impact.

• Generous Medical, Dental, and Vision coverage for full-time employees.

• Flexible time off policies.

• 401k plan to assist you in saving for your future.

• Enjoyable events at exciting locations.

• Complimentary DoorDash lunches on Fridays.

• Employee referral bonuses.

• Remote work options available.