Billing & Collection Manager

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Lead, mentor, and nurture the Billing & Collections team.

• Establish priorities, delegate tasks, track performance, and ensure achievement of billing and collection goals.

• Create workflows, quality benchmarks, escalation protocols, and operational processes.

• Oversee the complete billing cycle, encompassing invoice creation and distribution, pricing validation, billing conditions, and contract adherence.

• Manage accounts receivable and cash reconciliation effectively.

• Track overdue balances and aging reports to minimize late payments and bad debt.

• Assist with complex or sensitive customer discussions and handle escalations.

• Evaluate bad-debt risk and formulate strategies for long-standing invoices.

• Conduct regular reviews and reconciliations to ensure accurate revenue recognition.

• Aid in weekly and monthly cash-flow forecasting.

• Develop and maintain reports on billing and collection performance, team KPIs, risks, and trends.

• Leverage performance data to identify deficiencies, mentor the team, and enhance operational outcomes.

• Strengthen controls, enhance revenue collection, automate manual processes, and scale the operations.

• Cultivate relationships with key customers and proactively address billing concerns.

• Collaborate with Finance, Sales, and Customer Success to resolve discrepancies and enhance customer satisfaction.

⛳️ Requirements

• Minimum of 5 years of direct experience in billing, collections, accounts receivable, or a similar financial operations role.

• Demonstrated experience in people management, leading, coaching, and developing a team in Billing, Collections, Accounts Receivable, or Finance Operations.

• Proven ability to set team priorities, monitor performance, manage workloads, and ensure accountability for results.

• Hands-on management approach with a readiness to address operational details and customer escalations.

• Bachelor's degree in Finance, Accounting, Business Administration, or a related discipline.

• In-depth knowledge of billing procedures, collection techniques, account reconciliation, and accounting principles.

• Familiarity with billing platforms, CRM systems, Stripe, Shopify, HubSpot, or equivalent tools.

• Previous experience in fintech, payments, or payment processing sectors.

• Strong analytical abilities to transform financial and team performance data into actionable insights.

• Proficient in English with excellent written and verbal communication skills.

• Confidence and discernment to manage sensitive conversations with customers and employees in a professional and assertive manner.

• High attention to detail, accountability, adaptability, and capability to lead in a dynamic environment.

🏝️ Benefits

• Flexibility to work remotely.

• Full-time employment status.

• Opportunities for team development and professional growth.

• Collaborative interactions with Finance, Sales, and Customer Success teams.