Billing Associate

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee customer billing, invoicing, and the establishment of new accounts.

• Examine contracts to ensure precise billing.

• Investigate billing discrepancies, address customer inquiries, and execute credit processes.

• Address billing and finance inquiries via Zendesk or similar platforms.

• Generate monthly billing reports utilizing Excel and AI tools.

• Discover opportunities to enhance billing processes and efficiency.

• Assist with special projects and annual audits as required.

⛳️ Requirements

• A minimum of 3 years of billing or relevant experience.

• Proficient in Excel, including PivotTables, VLOOKUP, and XLOOKUP.

• Capability to interpret contracts and handle complex billing requirements.

• Strong critical thinking, problem-solving, and independent decision-making abilities.

• Technologically adept with the capability to learn and use multiple systems.

• Excellent attention to detail, organizational, and multitasking capabilities.

• Strong customer service and communication skills.

• Proactive, self-driven, and comfortable working independently or collaboratively.

• Eagerness to learn and implement AI tools in daily tasks.

• Experience in SaaS or subscription-based billing.

• NetSuite experience is highly preferred, or familiarity with similar platforms like Sage Intacct, Microsoft Dynamics 365, SAP, Zuora, or Chargebee.

• Experience with Salesforce and Zendesk.

• Technical support experience may be considered, particularly if it includes strong troubleshooting, analytical, and software navigation skills.

🏝️ Benefits

• Remote-first work environment.

• Health, Dental, Vision, Life, and Disability Insurance options available from day one.

• 401K with a match and immediate vesting.

• 17 company holidays, 2 floating holidays, plus a competitive paid time off policy.

• Internal Advancement Opportunities.