Bilingual Virtual Assistant – Receptionist

This is a fully remote position, open to applicants in Venezuela.

📋 Description

• Manage a significant volume of incoming and outgoing calls with patients, pharmacies, insurance offices, and other healthcare professionals.

• Communicate effectively and professionally in both English and Spanish.

• Provide appointment reminders, conduct follow-up calls, assist with rescheduling, and offer general support to patients.

• Address routine patient inquiries and escalate any concerns as necessary.

• Oversee scheduling for new and existing patients via phone, email, and text.

• Accurately maintain provider calendars to avoid gaps, overlaps, or scheduling mistakes.

• Confirm appointments while managing cancellations, rescheduling, and waitlist coordination.

• Carry out pre-visit outreach and clearly communicate the next steps to patients.

• Accurately document patient demographics, appointment details, call outcomes, and verification results.

• Verify patient eligibility and benefits prior to appointments.

• Confirm copays, deductibles, covered services, and authorization needs.

• Handle referral-related tasks and initiate as well as follow up on prior authorization requests.

• Track pending items, approvals, denials, and necessary follow-up actions.

• Ensure accurate, timely, and consistent documentation is maintained.

• Assist with inbox management, task queues, forms, uploads, and follow-up tracking.

• Handle patient information in compliance with HIPAA regulations.

• Provide proactive status updates and complete assigned tasks with minimal supervision.

⛳️ Requirements

• Excellent bilingual communication skills in both English and Spanish.

• Confident and professional demeanor during phone interactions.

• Strong ability to coordinate and schedule for patients effectively.

• High attention to detail with a reliable follow-through.

• Outstanding verbal and written communication abilities in both English and Spanish.

• Prior experience managing phone communications in a patient-facing, customer service, or healthcare support capacity.

• Strong confidence when speaking with patients over the phone, particularly in appointment coordination and follow-up calls.

• Highly organized, detail-oriented, and capable of managing multiple tasks accurately.

• Ability to work independently and communicate updates clearly.

• Reliable computer setup, headset, and stable internet connection for remote work.

• Knowledge of HIPAA or experience with HIPAA-compliant workflows.

• Clinical or healthcare background is a plus.

• Familiarity with EMR/EHR systems is a plus.

• Experience in supporting internal medicine, primary care, or similar outpatient practices is a plus.

🏝️ Benefits

• 6-month performance review.

• Remote work arrangement.

• Part-time schedule (40 hours/week).