Bilingual Virtual Assistant – Receptionist

This is a fully remote position, open to applicants in Venezuela.

📋 Description

• Manage a significant volume of incoming and outgoing calls with patients, pharmacies, payer offices, and other healthcare professionals.

• Communicate effectively and professionally in both English and Spanish.

• Provide appointment reminders, follow-up calls, rescheduling assistance, and general support for patients.

• Address routine patient inquiries and escalate issues as necessary.

• Oversee scheduling for new and existing patients via phone, email, and text.

• Accurately maintain provider calendars to prevent scheduling gaps, overlaps, or errors.

• Confirm appointments and manage cancellations, rescheduling, and coordination of waitlists.

• Conduct pre-visit outreach and clearly communicate next steps to patients.

• Accurately document patient demographics, appointment notes, and call outcomes in the system.

• Verify patient eligibility and benefits prior to appointments.

• Confirm copays, deductibles, covered services, and authorization requirements.

• Identify insurance-related issues early and communicate them effectively to patients and internal staff.

• Accurately document verification results in the EMR and internal tracking systems.

• Escalate unresolved payer issues and ensure follow-through until resolution.

• Process tasks related to referrals and ensure that all necessary documents are complete.

• Initiate and follow up on prior authorization requests.

• Track pending items, approvals, denials, and necessary follow-up actions.

• Collaborate with payer offices, provider offices, and internal team members to prevent delays.

• Maintain accurate, timely, and consistent documentation.

• Support inbox management, task queues, forms, uploads, and follow-up tracking.

• Handle patient information in compliance with HIPAA regulations.

• Provide proactive status updates and complete assigned tasks with minimal follow-up.

⛳️ Requirements

• Exceptional bilingual communication skills in both English and Spanish.

• Confident and professional demeanor during phone interactions.

• Strong ability in patient coordination and scheduling.

• High attention to detail and dependable follow-through.

• Excellent verbal and written communication skills in both English and Spanish.

• Prior experience managing phone calls in a patient-facing, customer service, or healthcare support capacity.

• Strong confidence when speaking with patients over the phone, including coordination of appointments and follow-up calls.

• Highly organized, detail-oriented, and capable of accurately managing multiple tasks.

• Ability to work independently and communicate updates clearly.

• Reliable computer setup, headset, and stable internet connection for remote work.

• Knowledge of HIPAA or experience with HIPAA-compliant workflows.

🏝️ Benefits

• Opportunity for remote work.

• Performance review after 6 months.