Bilingual Virtual Assistant, Receptionist

This is a fully remote position, open to applicants in Peru.

📋 Description

• Manage a significant volume of incoming and outgoing phone calls with patients, pharmacies, payer offices, and various healthcare contacts.

• Communicate effectively and professionally in both English and Spanish.

• Provide appointment reminders, follow-up calls, rescheduling support, and general assistance to patients.

• Address routine patient inquiries and escalate concerns as necessary.

• Oversee scheduling for new and existing patients via phone, email, and text.

• Accurately maintain provider calendars to avoid scheduling conflicts, overlaps, or mistakes.

• Confirm appointments and manage cancellations, reschedules, and waitlist coordination.

• Conduct pre-visit outreach and relay next steps to patients.

• Accurately document patient demographics, appointment details, and call outcomes.

• Verify patient eligibility and benefits prior to appointments.

• Confirm copays, deductibles, covered services, and authorization needs.

• Identify and communicate insurance-related issues to both patients and internal staff.

• Record verification results in the EMR and internal tracking systems.

• Escalate unresolved payer issues and ensure they are followed through to resolution.

• Process referrals and ensure all required documentation is complete.

• Initiate and monitor prior authorization requests.

• Track pending items, approvals, denials, and necessary follow-up actions.

• Collaborate with payer offices, provider offices, and internal team members.

• Maintain precise, timely, and consistent documentation.

• Assist in managing the inbox, task queues, forms, uploads, and follow-up tracking.

• Handle patient information in compliance with HIPAA regulations.

• Provide proactive status updates and complete assigned tasks with minimal need for follow-up.

⛳️ Requirements

• Exceptional bilingual communication skills in both English and Spanish.

• Confident and professional demeanor during phone interactions.

• Strong capabilities in patient coordination and scheduling.

• High attention to detail and dependable follow-through.

• Excellent verbal and written communication skills in both English and Spanish.

• Prior experience in handling phone calls in a patient-facing, customer service, or healthcare support context.

• Strong confidence in speaking with patients over the phone, including managing appointment coordination and follow-up calls.

• Highly organized, detail-oriented, and capable of managing multiple tasks accurately.

• Ability to work independently and communicate updates effectively.

• Reliable computer setup, headset, and stable internet connection for remote work.

• Knowledge of HIPAA regulations or experience with HIPAA-compliant workflows.

• Clinical or healthcare background is a plus.

• Familiarity with EMR/EHR systems is advantageous.

• Experience supporting internal medicine, primary care, or similar outpatient practices is beneficial.

🏝️ Benefits

• Remote work opportunity.

• Part-time schedule available.

• 6-month performance review process.