Bilingual Virtual Assistant – Receptionist

This is a fully remote position, open to applicants in Peru.

📋 Description

• Manage a substantial volume of incoming and outgoing phone calls with patients, pharmacies, payer offices, and other healthcare professionals.

• Effectively communicate in both English and Spanish in a clear and professional manner.

• Provide appointment reminders, conduct follow-up calls, assist with rescheduling, and offer general support to patients.

• Address routine patient inquiries and escalate issues as necessary.

• Oversee the scheduling of new and existing patients via phone, email, and text.

• Accurately maintain provider calendars to prevent scheduling gaps, overlaps, or errors.

• Confirm appointments and manage cancellations, rescheduling, and coordination of waitlists.

• Conduct pre-visit outreach and clearly communicate subsequent steps to patients.

• Accurately document patient demographics, appointment notes, and outcomes of calls.

• Verify patient eligibility and benefits prior to appointments.

• Confirm copays, deductibles, covered services, and necessary authorization requirements.

• Identify insurance issues and communicate these to both patients and internal staff.

• Record verification results in the EMR and internal tracking systems.

• Escalate unresolved payer issues and ensure follow-through until resolution.

• Handle referral-related tasks and complete necessary documentation.

• Initiate and track prior authorization requests.

• Monitor pending items, approvals, denials, and necessary follow-up actions.

• Collaborate with payer offices, provider offices, and internal team members.

• Maintain accurate and timely documentation.

• Assist with inbox management, task queues, forms, uploads, and follow-up tracking.

• Manage patient information in compliance with HIPAA regulations.

• Provide proactive status updates and complete assigned tasks with minimal follow-up.

⛳️ Requirements

• Exceptional bilingual communication skills in both English and Spanish.

• Confident and professional demeanor during phone interactions.

• Strong capabilities in patient coordination and scheduling.

• High attention to detail with dependable follow-through.

• Excellent verbal and written communication skills in both English and Spanish.

• Prior experience in a patient-facing, customer service, or healthcare support position that involved handling phone calls.

• Strong confidence when speaking with patients over the phone, particularly for appointment coordination and follow-ups.

• Highly organized, detail-oriented, and adept at managing multiple tasks accurately.

• Ability to work independently and communicate updates effectively.

• Reliable computer setup, headset, and stable internet connection for remote work.

• Knowledge of HIPAA regulations or experience with HIPAA-compliant workflows.

🏝️ Benefits

• Opportunity for remote work.

• Part-time schedule available.

• 40 hours per week commitment.

• 6-month performance review process.