Bilingual Virtual Assistant – Receptionist

This is a fully remote position, open to applicants in Peru.

📋 Description

• Manage a substantial volume of incoming and outgoing phone communications with patients, pharmacies, payer offices, and other healthcare professionals.

• Communicate effectively and professionally in both English and Spanish.

• Provide appointment reminders, follow-up calls, rescheduling assistance, and general patient support.

• Address routine patient inquiries and escalate any concerns as necessary.

• Oversee scheduling for new and existing patients via phone, email, and text messages.

• Maintain provider calendars and coordinate cancellations, rescheduling, and waitlists.

• Carry out pre-visit outreach and convey next steps to patients.

• Accurately document patient demographics, appointment notes, and call outcomes.

• Verify patient eligibility, benefits, copays, deductibles, covered services, and authorization requirements.

• Record insurance verification results in the EMR and internal tracking systems.

• Escalate and follow up on unresolved payer issues.

• Process referrals and requests for prior authorization.

• Monitor pending items, approvals, denials, and follow-up actions.

• Collaborate with payer offices, provider offices, and internal team members.

• Maintain documentation and manage support inbox, task queues, forms, uploads, and follow-up tracking.

• Handle patient information in compliance with HIPAA regulations.

• Provide proactive status updates and complete assigned tasks with minimal supervision.

⛳️ Requirements

• Excellent bilingual communication skills in both English and Spanish.

• Confident and professional demeanor during phone interactions.

• Strong ability in patient coordination and scheduling.

• High attention to detail and consistent follow-through.

• Prior experience in a patient-facing, customer service, or healthcare support role involving phone calls.

• Strong comfort level in speaking with patients over the phone, including appointment coordination and follow-up.

• Highly organized, detail-oriented, and capable of managing multiple tasks effectively.

• Ability to work independently and communicate updates clearly.

• Reliable computer setup, headset, and stable internet connection for remote work.

• Knowledge of HIPAA regulations or experience with HIPAA-compliant workflows.

• Clinical or healthcare background is a plus.

• Familiarity with EMR/EHR systems is a plus.

• Experience in supporting internal medicine, primary care, or similar outpatient practices is a plus.

🏝️ Benefits

• Remote work opportunity.

• Part-time schedule.

• Performance review after 6 months.