Bilingual Virtual Assistant – Receptionist

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Manage a high volume of inbound and outbound calls with patients, pharmacies, payer offices, and healthcare professionals.

• Communicate effectively and professionally in both English and Spanish.

• Provide reminders for appointments, conduct follow-up calls, assist with rescheduling, and offer general support to patients.

• Address routine inquiries from patients and escalate issues when necessary.

• Oversee scheduling for new and existing patients via phone, email, and text communications.

• Maintain provider calendars, coordinating cancellations, reschedules, and waitlist management.

• Perform pre-visit outreach while documenting patient demographics, appointment details, and call outcomes.

• Verify patient eligibility, benefits, copays, deductibles, covered services, and authorization requirements.

• Record insurance verification results in the EMR and internal tracking systems.

• Process referrals and prior authorization requests, tracking approvals, denials, and follow-up actions.

• Collaborate with payer offices, provider offices, and team members internally.

• Maintain accurate documentation and support the management of inboxes, task queues, forms, uploads, and follow-up tracking.

• Handle patient information in compliance with HIPAA regulations.

• Provide proactive updates on status and complete assigned tasks with minimal oversight.

⛳️ Requirements

• Excellent bilingual communication skills in English and Spanish.

• Confident and professional demeanor during phone interactions.

• Strong ability for patient coordination and scheduling.

• Exceptional attention to detail and dependable follow-through.

• Prior experience managing phone calls in a patient-facing, customer service, or healthcare support environment.

• High level of confidence when speaking with patients over the phone, particularly regarding appointment coordination and follow-ups.

• Highly organized, detail-oriented, and capable of managing multiple tasks efficiently.

• Ability to work independently and communicate updates effectively.

• Reliable computer setup, headset, and stable internet connection for remote work.

• Knowledge of HIPAA regulations or experience with HIPAA-compliant processes.

• Background in clinical or healthcare settings (preferred).

• Familiarity with EMR/EHR systems (preferred).

• Experience in supporting internal medicine, primary care, or similar outpatient practices (preferred).

🏝️ Benefits

• Opportunity for remote work.

• 6-month performance review.