Bilingual Virtual Assistant, Receptionist

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Manage a significant volume of inbound and outbound telephone communications with patients, pharmacies, payer offices, and various healthcare contacts.

• Clearly and professionally convey information in both English and Spanish.

• Provide appointment reminders, follow-up calls, rescheduling assistance, and general support for patients.

• Address routine questions from patients and escalate any concerns as needed.

• Oversee scheduling for both new and existing patients via phone, email, and text.

• Maintain provider calendars to avoid gaps, overlaps, or scheduling mistakes.

• Confirm appointments and handle cancellations, rescheduling, and waitlist management.

• Conduct outreach prior to visits and inform patients about the next steps.

• Accurately document patient demographics, appointment details, call outcomes, and insurance verification results.

• Verify patient eligibility and benefits, including copayments, deductibles, covered services, and authorization requirements.

• Process referral and prior authorization requests, while tracking approvals, denials, and necessary follow-up actions.

• Collaborate with payer offices, provider offices, and internal team members.

• Ensure accurate documentation and assist with inbox management, task queues, forms, uploads, and follow-up tracking.

• Manage patient information in compliance with HIPAA regulations.

• Provide proactive updates on status and complete assigned tasks with minimal need for follow-up.

⛳️ Requirements

• Excellent bilingual communication skills in both English and Spanish.

• Demonstrated confidence and professionalism during phone interactions.

• Strong ability to coordinate patient care and manage scheduling effectively.

• Exceptional attention to detail and dependable follow-through.

• Outstanding verbal and written communication abilities in both English and Spanish.

• Prior experience in handling phone calls in a patient-facing, customer-focused, or healthcare support capacity.

• High level of confidence when speaking with patients over the phone, including appointment coordination and follow-up communications.

• Highly organized, detail-oriented, and proficient in managing multiple tasks accurately.

• Capable of working independently and providing clear updates.

• Reliable computer setup, headset, and stable internet connection for remote work.

• Familiarity with HIPAA regulations or experience in HIPAA-compliant workflows.

🏝️ Benefits

• Remote work opportunities.

• Flexible part-time schedule.

• Performance review after 6 months.