Bilingual Virtual Assistant, Receptionist

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Manage a significant volume of inbound and outbound calls with patients, pharmacies, payer offices, and other healthcare professionals.

• Communicate effectively and professionally in both English and Spanish.

• Provide appointment reminders, follow-up calls, support for rescheduling, and general assistance to patients.

• Address routine patient inquiries and escalate any concerns as necessary.

• Oversee scheduling for both new and existing patients via phone, email, and text.

• Ensure provider calendars are maintained accurately to prevent gaps, overlaps, or scheduling mistakes.

• Confirm appointments and manage cancellations, rescheduling, and coordination of waitlists.

• Perform pre-visit outreach and clearly communicate next steps to patients.

• Accurately document patient demographics, appointment notes, and call results in the system.

• Verify patient eligibility and benefits prior to appointments.

• Confirm copays, deductibles, covered services, and authorization needs.

• Identify potential insurance issues early and communicate them effectively to patients and internal staff.

• Accurately record verification results in the EMR and internal tracking systems.

• Escalate any unresolved payer issues and ensure follow-through until they are resolved.

• Handle referral-related tasks and confirm that necessary documents are complete.

• Initiate and follow up on prior authorization requests.

• Track pending items, approvals, denials, and necessary follow-up actions.

• Collaborate with payer offices, provider offices, and internal team members to prevent delays.

• Maintain precise, timely, and consistent documentation.

• Assist with inbox management, task queues, forms, uploads, and follow-up tracking.

• Manage patient information in compliance with HIPAA regulations.

• Provide proactive status updates and complete assigned tasks with minimal follow-up.

⛳️ Requirements

• Excellent bilingual communication skills in both English and Spanish.

• Confident and professional demeanor during phone interactions.

• Strong abilities in patient coordination and scheduling.

• High attention to detail and dependable follow-through.

• Prior experience in a patient-facing, customer-facing, or healthcare support role involving phone calls.

• Strong confidence in speaking with patients over the phone, including coordinating appointments and follow-up calls.

• Highly organized, detail-oriented, and capable of managing multiple tasks accurately.

• Ability to work independently and communicate updates effectively.

• Reliable computer setup, headset, and stable internet connection for remote work.

• Knowledge of HIPAA regulations or experience with HIPAA-compliant workflows.

• A background in clinical or healthcare settings is a plus.

• Familiarity with EMR/EHR systems is advantageous.

• Experience supporting internal medicine, primary care, or similar outpatient practices is a plus.

🏝️ Benefits

• Opportunity for remote work.

• Part-time schedule available.

• 40 hours/week.

• Performance review after 6 months.