Bilingual Virtual Assistant, Receptionist

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Manage a significant volume of incoming and outgoing phone calls with patients, pharmacies, payer offices, and other healthcare entities.

• Communicate effectively and professionally in both English and Spanish.

• Provide appointment reminders, conduct follow-up calls, offer rescheduling assistance, and deliver general patient support.

• Address routine patient inquiries and escalate concerns as needed.

• Oversee scheduling for new and existing patients via phone, email, and text.

• Ensure provider calendars are maintained accurately to avoid gaps, overlaps, or scheduling mistakes.

• Confirm appointments and manage cancellations, rescheduling, and waitlist coordination.

• Conduct pre-visit outreach and clearly communicate next steps to patients.

• Accurately document patient demographics, appointment notes, and call outcomes.

• Verify patient eligibility and benefits prior to appointments.

• Confirm copays, deductibles, covered services, and authorization requirements.

• Identify insurance-related issues and communicate these to patients and internal staff.

• Document verification results in the EMR and internal tracking systems.

• Escalate unresolved issues with payers and ensure follow-through until resolution.

• Process referral-related tasks and complete necessary documentation.

• Initiate and follow up on prior authorization requests.

• Track pending items, approvals, denials, and necessary follow-up actions.

• Coordinate with payer offices, provider offices, and internal team members.

• Maintain accurate, timely, and consistent documentation.

• Support inbox management, task queues, forms, uploads, and follow-up tracking.

• Handle patient information in compliance with HIPAA regulations.

• Provide proactive status updates and complete assigned tasks with minimal oversight.

⛳️ Requirements

• Strong bilingual communication skills in both English and Spanish.

• Confident and professional demeanor on phone calls.

• Exceptional patient coordination and scheduling skills.

• High attention to detail and dependable follow-through.

• Excellent verbal and written communication abilities in both English and Spanish.

• Prior experience managing phone calls in a patient-facing, customer service, or healthcare support capacity.

• Strong confidence in speaking with patients over the phone, including appointment coordination and follow-up communications.

• Highly organized, detail-oriented, and capable of managing multiple tasks accurately.

• Ability to work independently and communicate updates clearly.

• Reliable computer setup, headset, and stable internet connection for remote work.

• Knowledge of HIPAA or experience with HIPAA-compliant workflows.

• Clinical or healthcare background.

• Familiarity with EMR/EHR systems.

• Experience supporting internal medicine, primary care, or similar outpatient practices.

🏝️ Benefits

• Remote work opportunity.

• Part-time schedule available.

• Performance review after 6 months.