Bilingual Virtual Assistant, Receptionist

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Manage a significant volume of incoming and outgoing phone calls with patients, pharmacies, payer offices, and other healthcare entities.

• Exhibit clear and professional communication skills in both English and Spanish.

• Provide appointment reminders, conduct follow-up calls, assist with rescheduling, and offer general patient support.

• Address routine patient inquiries and escalate issues as necessary.

• Oversee new and existing patient scheduling via phone, email, and text messages.

• Maintain provider calendars to avoid scheduling conflicts, overlaps, or errors.

• Confirm appointments while managing cancellations, reschedules, and waitlist coordination.

• Execute pre-visit outreach and inform patients about the next steps.

• Accurately document patient demographics, appointment notes, and call outcomes.

• Verify patient eligibility, benefits, copays, deductibles, covered services, and authorization needs.

• Log insurance verification results in the EMR and internal tracking systems.

• Escalate unresolved payer issues and ensure follow-through until resolution.

• Handle referral-related tasks and complete necessary documentation.

• Initiate and monitor prior authorization requests.

• Track pending items, approvals, denials, and follow-up actions.

• Collaborate with payer offices, provider offices, and internal team members.

• Maintain accurate and timely documentation.

• Assist with inbox management, task queues, forms, uploads, and follow-up tracking.

• Handle patient information in accordance with HIPAA compliance standards.

• Provide proactive status updates and complete assigned tasks with minimal supervision.

⛳️ Requirements

• Excellent bilingual communication abilities in both English and Spanish.

• Confident and professional demeanor during phone interactions.

• Strong skills in patient coordination and scheduling.

• High level of attention to detail and dependable follow-through.

• Superior verbal and written communication skills in both English and Spanish.

• Previous experience in handling phone calls in a patient-facing, customer-facing, or healthcare support capacity.

• Strong confidence in communicating with patients over the phone, including appointment coordination and follow-up calls.

• Highly organized, detail-oriented, and capable of managing multiple tasks accurately.

• Ability to work independently while clearly communicating updates.

• Reliable computer setup, headset, and stable internet connection for remote work.

• Knowledge of HIPAA or experience with HIPAA-compliant workflows.

• Background in clinical or healthcare settings.

• Familiarity with EMR/EHR systems.

• Experience in supporting internal medicine, primary care, or similar outpatient practices.

🏝️ Benefits

• Opportunity for remote work.

• Flexible part-time schedule.

• 40 hours per week availability.

• 6-month performance review period.