Bilingual Virtual Assistant, English/Spanish, Receptionist

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Manage a significant volume of both incoming and outgoing phone calls with patients, pharmacies, payer offices, and other healthcare representatives.

• Communicate effectively and professionally in both English and Spanish.

• Provide appointment reminders, follow-up calls, rescheduling assistance, and general support for patients.

• Address routine patient inquiries and escalate any concerns as necessary.

• Oversee scheduling for new and existing patients via phone, email, and text.

• Maintain provider calendars to prevent scheduling gaps, overlaps, or errors.

• Confirm appointments while managing cancellations, reschedules, and waitlist coordination.

• Conduct pre-visit outreach and inform patients about the next steps.

• Accurately document patient demographics, appointment notes, and call outcomes.

• Verify patient eligibility and benefits prior to appointments.

• Confirm copays, deductibles, covered services, and authorization requirements.

• Record insurance verification results in the EMR and internal tracking systems.

• Escalate and follow up on unresolved payer issues.

• Process referrals and prior authorization requests, monitoring approvals, denials, and follow-up actions.

• Collaborate with payer offices, provider offices, and internal team members to prevent delays.

• Maintain precise, timely, and consistent documentation.

• Assist with inbox management, task queues, forms, uploads, and follow-up tracking.

• Handle patient information in compliance with HIPAA regulations.

• Provide proactive status updates and accomplish assigned tasks with minimal supervision.

⛳️ Requirements

• Exceptional bilingual communication skills in both English and Spanish.

• Confident and professional demeanor during phone calls.

• Strong capability in patient coordination and scheduling.

• High attention to detail and dependable follow-through.

• Prior experience managing phone calls in a patient-facing, customer service, or healthcare support role.

• Strong confidence in speaking with patients over the phone, including for appointment coordination and follow-up calls.

• Highly organized, detail-oriented, and capable of managing multiple tasks accurately.

• Ability to work independently and provide clear updates on progress.

• Reliable computer setup, headset, and stable internet connection for remote work.

• Knowledge of HIPAA or experience with HIPAA-compliant workflows.

• Clinical or healthcare background is a plus.

• Familiarity with EMR/EHR systems is beneficial.

• Experience supporting internal medicine, primary care, or similar outpatient practices is advantageous.

🏝️ Benefits

• Six-month performance review.

• Option for remote work arrangement.