Bilingual Spanish Customer Service Representative

This is a fully remote position, open to applicants in Florida, +7 more locations.

📋 Description

• Deliver customer service assistance to individuals.

• Link individuals to emergency shelter and available resources.

• Support customers from a remote home-based environment.

• Navigate various systems while providing assistance to customers.

• Exhibit computer and internet setup during the interview process.

• Engage in full-time work on a temporary basis from November to April, based on client needs.

⛳️ Requirements

• Bilingual proficiency in Spanish and English (both spoken and written).

• Experience in a call center or customer service environment.

• Previous remote work experience is advantageous.

• Proficient with technology and capable of navigating multiple systems.

• Mandatory 100% attendance for orientation and training, without exceptions.

• Flexible availability required, including weekends.

• Must live and intend to work from home in FL, GA, NC, MI, PA, SC, TX, or VA only.

• Windows 11 based PC is required; Macs or Chromebooks are not permitted.

• Dual monitors are necessary.

• Recent-generation Intel i5, i7, or i9 processor, or AMD Ryzen 5, 7, or 9 processor is required.

• Minimum of 16 GB of RAM, with at least 12 GB usable.

• CPU utilization must be 50% or lower.

• A computer with an Ethernet (RJ-45) port is essential.

• A wired Ethernet internet connection is required; Wi-Fi is not allowed.

• Download speed of 20 Mbps or higher is necessary.

• Upload speed of 10 Mbps or greater is required.

• A ping of 20 ms or less is necessary.

• The interview must utilize the designated computer with the camera on and screen-sharing capability.

• Applicants must submit required equipment and internet screenshots when applying.

🏝️ Benefits

• Opportunity for an additional attendance bonus.

• W2 employee status.

• 100% remote work from home.