Bilingual Spanish Customer Service – Insurance Billing/Self Pay

This is a fully remote position, open to applicants in Egypt.

📋 Description

• Act as the main point of contact for patients inquiring about self-pay and out-of-pocket medical balances.

• Provide exceptional customer service.

• Resolve financial accounts in accordance with established guidelines.

• Maintain compliance with speed and accuracy metrics.

• Comprehend payer contracts, regulations, and rules.

• Recognize insurance eligibility criteria.

• Understand the priority of insurance billing.

• Analyze claim denials, rejections, and underpayments.

• Report issues and propose suggestions to Management for process enhancements.

• Grasp and implement federal and state regulations, including HIPAA, PCI Compliance, and PII/PHI Security.

⛳️ Requirements

• High School diploma or GED is mandatory; College education is preferred.

• Experience or knowledge in Hospital or Healthcare (US) settings is preferred.

• Previous experience in Contact or Call Center environments is preferred.

• Strong verbal, written, and communication skills are essential.

• Capability to multitask and perform under pressure.

• Minimum typing proficiency of 60 words per minute with the ability to converse and type simultaneously.

• At least 3-5 years of relevant work experience.

• Familiarity with SMS Invision, I-series, Meditech, and Epic is advantageous.

• Proficiency in Microsoft Office is required.

• Must be eligible to work in the USA.

🏝️ Benefits

• [Insert Benefit 1]

• [Insert Benefit 2]