Bilingual Sales Associate

This is a fully remote position, open to applicants in Canada.

📋 Description

• Deliver telephone assistance to clients in e-commerce and insurance sectors.

• Assess customer requirements and present optimal or alternative product solutions.

• Inform potential clients about various insurance options.

• Offer quotes and finalize sales transactions.

• Maintain comprehensive knowledge of products and services.

• Keep abreast of product and policy updates.

• Precisely input essential customer information.

• Modify existing policies as needed.

• Address customer inquiries with empathy and guide them towards commitment.

• Collaborate effectively with AI, machine learning, data analytics, and cloud-based tools while adhering to data governance, security, and ethical-use standards.

⛳️ Requirements

• Six (6) to twelve (12) months of experience in a customer service or sales role.

• Post-secondary education is strongly preferred.

• Accident and Sickness license is a plus but not mandatory.

• Must have TICO certification or be willing to obtain it.

• Strong attention to detail and ability to manage multiple tasks simultaneously.

• Excellent customer service abilities with a strong customer-centric approach.

• Dedication to ensuring customer satisfaction.

• Bilingual fluency in French and English, both written and spoken, is required.

• Candidates must reside in Canada; those living in Quebec will not be considered.

🏝️ Benefits

• Monthly sales incentive plan.

• Opportunities for personal and professional development courses.

• Targeted development programs available.

• International mobility and career advancement opportunities.

• Work Well programs that support health and wellbeing.

• Flexible planning for work-life balance.

• Health insurance coverage.

• Dental insurance plans.

• Vision insurance options.

• Retirement savings plans.

• Paid time off.

• Additional employee programs.